Patient Services Representative

About the Role

Join Lung Innovations Network as a Patient Services Representative and become a vital part of our mission to enhance the lives of individuals with respiratory conditions. In this dynamic role, you will be the first point of contact for patients, providing exceptional service and support to ensure a smooth experience.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Assist patients with inquiries related to services, products, and insurance coverage.
• Schedule appointments and manage patient records with accuracy and confidentiality.
• Coordinate with healthcare providers to facilitate patient care and follow-up.
• Handle patient complaints and concerns with empathy and professionalism.
• Maintain a clean and organized office environment to enhance patient experience.
• Contribute to team efforts by participating in training and development initiatives.

• High school diploma or equivalent; associate degree preferred.
• 1-2 years of experience in a healthcare or customer service role.
• Strong communication skills and a patient-focused demeanor.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Compassionate and empathetic approach to patient interactions.
• Ability to work collaboratively within a team and adapt to changing needs.

Lung Innovations Network has been dedicated to improving respiratory health for over a decade, serving the Dubois, PA community with innovative solutions and compassionate care. Our patients love us for our commitment to personalized service, and our employees thrive in a supportive, collaborative environment where their contributions make a real difference.