Patient Access Representative

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• Job Tracking :26-35-AMD-RHC
• Job Level
  :
  
  Entry Level (less than 2 years)

Serves as the point of contact for patients entering Pender Community Hospital and Medical Clinics. Establish collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ensure superior customer experience by identifying and resolving patient needs related to patient intake andcare including greeting and checking-in patients, scheduling appointments, as well as verifying information supplied by patients.

ESSENTIAL JOB DUTIES & RESPONSIBLITIES

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance,and contact information, and assists customers in completingnecessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educatespatient on financial assistance.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Promptly schedules appointments utilizing provider templates and scheduling guidelines.
• Obtains insurance eligibility information using various phone andon-line resources.
• Reviews all insurance eligibility responses for completeness.
• Proactively requests payments from patients on current medical services.
• Receives and processes those payments following appropriateprocedures for handling payments.
• Willingly coordinates with other care teams and other employees toprovide a seamless experience for patients.

QUALIFICATIONS

Education,

Experience:

• High school diploma or equivalent
• Registration experience preferred
• Effective knowledge and familiarity with word processing,computer navigation, and e-mail

Certificates, Licensure, Registrations:

• None

GENERAL REQUIREMENTS

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed beloware representative of the knowledge, skill, and/or ability required.

• Ability to add, subtract, multiple and divide
• Ability to read, interpret, and take action as it relates tobasic documentation and information
• Ability to use computer systems, computer navigation, and Internet
• Ability to write reports and correspondence
• Ability to adapt to change
• Ability to problem solve
• Interpersonal and communication skills to interact effectively with customers and all members of the team

EQUIPMENT, TOOLS, MATERIALS

Knowledge of computer hardware equipment and software applications relevant to work functions.

Standard full-time benefits:Benefits go intoffect on the 1stof the month following 30 days of employment.

Include but not limited to:

• Health Insurance:PPO and H.S.A. option; PCH paysa portion of premiums
• Life Insurance:Life and Accidental Death and Dismemberment Plan at no cost to the employee; opportunity to purchase additional coverage also available
• Paid Time Off (PTO):Accrue hours based on apercentage rate (set by years of service) multiplied by the numberof hours worked in a pay period
• 403(b) Retirement:The hospital will matchemployee contributions for their retirement, up to a percentageemployee gross wage
• Medical and Dependent Care Savings Accounts
• Group Incentive Plan (GIP):The hospital setsfacility wide goals for our annual fiscal year. Depending on howmany of those goals we meet at the end of the fiscal year thatdetermines the amount of bonus employees receive.

This institution is an EEO/AA Employer and Provider - Protected Veterans and Individuals with Disabilities.