Specialty Clinic Manager

Location: Geneva

POSITION

PURPOSE:

Provides leadership and oversees daily operations of the Specialty Clinic (Specialty Clinic includes both Specialty Clinic and Touchstone Orthopedics). Functions including organizing, planning, staffing, leading, and controlling the daily workload for the department. Assumes responsibility for quality results, patient care experience, business development, provider and staff relations, and strategic planning for the Specialty Clinic.

QUALIFICATIONS:

RN license preferred

Knowledge of the best practices for running a clinic

One to three years management experience preferred

Experience in a clinical setting preferred GENERAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:

Ability to add, subtract, multiply, and divide

Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures

Ability to write reports and correspondence

Ability to effectively present information to patients, families, employees, health care providers, etc...Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers

Ability to work with skill in identifying problems; making frequent decisions regarding method of performance EQUIPMENT, TOOLS, MATERIALS:

Calculator Computer and printer

Fax and copy machine

General office materials/supplies

Information Systems Telephone system SECURITY/ACCESS:

Will have access to the facility 24 hours a day.

Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information.

Essential

Job Duties and Responsibilities
1. Manages all aspects of Specialty Clinic operations effectively and efficiently.

Oversees day-to-day operations, which includes problem solving issues and ensuring effective processing.

Organizes and manages quality assurance functions in close co-operation with the customers and with Fillmore County Hospital’s management team.

Develops and documents department procedures to ensure consistent and accurate processing.

Ensures service levels are achieved and maintained. Makes adjustments where necessary to meet service level requirements.

Works with other departments in providing services and resources.

Monitors workflow and departmental processes.

Develops and maintains department policies.

Sets and achieves department goals and objectives.
2. Coordinates staff and visiting physicians to best utilize physical plant, time, and resources.

Keeps the channel of communication open between Providers, clinics and Hospital staff so patients are properly prepared for surgery and/or appointment with visiting specialist.

Maintains quality assurance activities that improve the care in the specialty clinics and ambulatory surgery.
3. Recruits and develops a qualified and productive workforce.

Maintains and creates department job descriptions to represent positions accurately and clearly.

Recruits and interviews and selects qualified candidates following established hiring practices and guidelines.

Orients new employees in a thorough manner to department and organizational operations, policies and procedures.

Provides training to department staff in an appropriate and thorough manner.

Offers opportunity for continuing education by sharing own knowledge, accessing internal opportunities, and considering external opportunities to support the continued development of department staff.
4. Performs employee relations functions effectively to promote a positive work environment, influence retention and enhance communication.

Develops, supports and actively seeks activities and establishes an environment that promotes recognition and retention for employees.

Communicates effectively and provides feedback to staff which may include department meetings, individual employee meetings, rounding, etc....Interprets and applies department and organizational policies with consistency and fairness in managing a qualified, efficient and productive workforce.

Addresses employee issues in an effective and timely manner, including assisting HR in performance plans, disciplinary actions, or…