Duty Manager; No Midnight Shift

What’s in it for you

You will serve as a custodian of the Club, taking full ownership of service standards, members engagement, and incident management. You will lead with a solution-focused mindset, consistently seeking opportunities to elevate our members’ experience.

• 2 years leadership experience, preferably in a hospitality setting
• Hospitality-focused
• Strong interpersonal, communication and writing skills
• Proactive with strong conflict resolution skills
• Composed under pressure
• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)
• First Aid certification is a plus

• Ensure the Club operates in a safe and secure environment at all times
• Manage accidents, incidents, and emergencies including immediate response, reporting and follow up. Assume command until senior management arrives
• Handle disputes and conflicts promptly and professionally
• Ensure consistent delivery of the Club’s service standards
• Deliver warm and professional service, maintaining a strong and welcoming presence across all Member touchpoints
• Take ownership of all Member enquiries, feedback, and requests, ensuring timely and professional resolution
• Manage Front Office operations, including financial controls, daily operations, and planning
• Work closely with internal departments to ensure seamless coordination of Club activities and events