Front Desk Associate​/Night Audit

The Night Auditor provides outstanding guest service by providing the guest with assistance in any area necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift.

• Keeping hotel financial records in order
• Verifying that all accounts are balanced and supported by documentation
• Checking guests in and out of the hotel
• Responding to Guests’ needs, request, and complaints
• Answering the phone and making reservations
• Summarizing each night’s operations and listing any follow up tasks for management
• Performing duties on a daily checklist
• Knows all emergency procedures for hotel and guest safety
• Complete knowledge of hotel operating policies and procedures
• Wash, Dry, and Fold Laundry
• Set up, Cook, and Clean for daily guest breakfast

To perform the job successfully, an individual should demonstrate the following.

• Communications
  - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Adaptability – Adapts to change in the work environment. Manages competing demands, Accepts criticism and feedback. Changes approach or method to best fit the situation.
• Cooperation – Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays a positive outlook and pleasant manner. Helps and supports co-workers. Works cooperatively in group situations. Works actively to resolve conflict.

• Customer Service
  - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability
  - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Planning & Organization
  - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Quality
  - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
• Use of Technology
  - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement below is representative of the knowledge, skill, and/or ability required.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Working knowledge of MS Office:
Knowledge of hotel management software (PMS)