Front Office Supervisor-Ji Hotel Orchard

Working Arrangement

• 5-day work week

• Up to 44 working hours per week

• Roster-based working schedule, including weekends and Public Holidays.

• The position will follow a mixed roster
  , consisting of both supervisory shifts and regular Front Desk operational shifts.

• Supervisory shifts may include:

  • Day Shift: 9:00 AM – 9:00 PM

  • Night Shift: 9:00 PM – 9:00 AM

• Other Front Desk shift timings may also be assigned according to the duty roster and operational requirements.

• Night shifts will be assigned when required based on hotel operational needs.

• Candidates must be flexible and willing to work different shifts, including weekends and Public Holidays.

• Supervise and support the Front Office team to ensure smooth daily operations and excellent guest service.

• Perform regular Front Desk operational duties when rostered, including guest check-in, check-out, room assignments and billing.

• Manage guest feedback and complaints professionally and promptly, ensuring proper follow-up.

• Ensure all Front Office staff adhere to hotel policies, grooming standards and service procedures.

• Conduct on-the-job training for Front Desk staff and assist with the onboarding of new employees.

• Coordinate with Housekeeping, Engineering and other departments to handle guest requests and operational issues.

• Oversee night audit procedures when assigned to night duty.

• Prepare shift reports and ensure accurate and effective handovers between shifts.

• Support the Front Office Manager in supervising daily Front Office operations and managing the team.

• Assist in resolving operational issues and ensure service standards are consistently maintained.

• Singapore Citizens and Permanent Residents (PR) only.

• Minimum 2 years of Front Office experience in a hotel environment.

• Fluent in both English and Mandarin
  , with strong verbal communication skills in both languages.

• Strong leadership, communication, interpersonal and problem-solving skills.

• Able to supervise, guide and support Front Office staff effectively.

• Able to work independently and perform well under pressure in a fast-paced hotel environment.

• Able to handle guest complaints and difficult situations professionally, calmly and tactfully.

• Familiar with hotel PMS systems such as Opera, Epitome or similar systems.

• Must be willing to perform both supervisory and regular Front Desk operational duties according to the roster.

• Must be willing and able to work day shifts, night shifts, weekends and Public Holidays according to operational requirements.

• Flexible with working hours and shift arrangements based on hotel operational needs.