Global IT Infrastructure & Ops Leader

Job responsibilities

• Lead and ensure high availability, performance, and security of IT infrastructure and systems
• Oversee day-to-day IT operations and Dev Ops activities, ensuring operational stability and service reliability
• Manage incidents and outages, perform root cause analysis (RCA), and implement preventive measures
• Establish and maintain backup, recovery, and disaster recovery processes, including regular testing
• Plan and execute IT emergency response and business continuity initiatives
• Manage infrastructure budgets (OPEX/CAPEX) and prepare procurement justifications (PR/SP)
• Act as local license manager to ensure software compliance and governance adherence
• Lead infrastructure lifecycle activities including server migrations, upgrades, and consolidation
• Ensure timely patching, security remediation,and system performance optimization
• Collaborate with cybersecurity and compliance teams to support audits and enforce IT controls
• Oversee end-user infrastructure, including device lifecycle, hardware provisioning, and workplace technologies
• Drive infrastructure operations automation toimprove efficiency and scalability
• Engage with internal stakeholders and regional/global IT teams to align infrastructure with business needs
• Support planned shutdowns, system changes, and operational readiness activities
• Provide expertise in video conferencing (VC) technologies to ensure reliable collaboration services

Jobs requirements

• Bachelor’s degree in IT, Computer Science, or any other related field
• 5–10 years of experience in IT infrastructure or operations in a regional or multi-site environment
• Strong knowledge of network infrastructure (WAN,LAN, VPN, firewalls) and system administration (Windows/Linux)
• Experience with Microsoft technologies (Active Directory, Exchange Online, collaboration tools)
• Proven experience in infrastructure projects(migrations, upgrades, consolidation)
• Familiarity with Dev Ops practices and infrastructure automation
• Strong understanding of IT security, patching,and compliance requirements
• Experience managing vendors, budgets(OPEX/CAPEX), and procurement processes
• Strong problem-solving, incident management, androot cause analysis (RCA) skills
• Good stakeholder management and communication skills with regional/global teams
• Knowledge of video conferencing (VC) and workplace technologies
• Relevant certifications (e.g., ITIL, Microsoft,networking) are an advantage