Team Leader - Tech

We are seeking a dedicated and knowledgeable Team Leader for our Technical Support / Helpdesk team. The ideal candidate will possess strong expertise in Microsoft Technologies, particularly in .NET and ASP.NET development. This role is crucial in ensuring that our technical support team delivers exceptional service to our clients while maintaining high standards of technical proficiency and customer satisfaction.

Job Title:

Technical Support / Helpdesk

Designation:
Team Leader - Tech. Support

Location:

Mph
- Client Site, Arizona, US

Job Summary:

We are seeking a dedicated and knowledgeable Team Leader for our Technical Support / Helpdesk team. The ideal candidate will possess strong expertise in Microsoft Technologies, particularly in .NET and ASP.NET development. This role is crucial in ensuring that our technical support team delivers exceptional service to our clients while maintaining high standards of technical proficiency and customer satisfaction.

• Lead and manage the Technical Support / Helpdesk team, ensuring effective resolution of technical issues.
• Provide advanced technical support for Microsoft Technologies, focusing on .NET and ASP.NET applications.
• Develop and implement support processes and procedures to enhance team efficiency and service quality.
• Collaborate with development teams to troubleshoot and resolve software-related issues.
• Train and mentor team members on technical skills and customer service best practices.
• Monitor and analyze support metrics to identify areas for improvement.
• Act as a point of escalation for complex technical issues and ensure timely resolution.
• Maintain documentation of support processes, technical issues, and resolutions.
• Engage with clients to understand their technical needs and provide tailored support solutions.

• Strong knowledge of Microsoft Technologies, specifically .NET and ASP.NET development.
• Proficiency in troubleshooting and resolving technical issues related to software applications.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to lead a team and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem‑solving skills.

• Experience with other Microsoft technologies and frameworks.
• Familiarity with ITIL processes and best practices.
• Knowledge of database management and SQL.
• Experience in a customer‑facing technical support role.
• Certifications related to Microsoft technologies or IT support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven track record in technical support or helpdesk management.
• Strong understanding of software development life cycle (SDLC) and methodologies.
• Commitment to continuous learning and professional development in technology.

If you are a proactive leader with a passion for technology and customer service, we invite you to apply for this exciting opportunity to lead our Technical Support / Helpdesk team.

Mphasis applies next‑generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2

Back™ Transformation approach. Front2

Back™ uses the exponential power of cloud and cognitive to provide hyper‑personalized (C=X2C2TM
=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please  and to view the E‑Verify posting .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to ac and let us know your contact information and the nature of your request.