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Senior Tech Support Engineer – Platform & Reliability
Job in
Prague, Saunders County, Nebraska, 68050, USA
Listed on 2026-08-25
Listing for:
Keyloop
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Keyloop is seeking a Tier 3 Support professional to handle escalated technical cases, apply strong problem-solving, and guide Tier 2 analysts. You will mentor teammates, document solutions, and work with Engineering to improve platform performance while championing customer experience.
The role requires deep product knowledge, excellent communication, and a proactive approach to preventing issues and enabling self-help for customers.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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