Training Manager

Responsibilities

• Conduct training needs analysis to identify training gaps for development and implementation of annual training plans in accordance with Company’s vision and directives.
• Curate, develop and maintain training and coaching materials based on the Company’s directives and training plans.
• Conduct in-house training programs and active coaching to identified stakeholders.
• Collaborate closely with boutique managers and Brand partners to ensure the retail teams maintain a high standard of knowledge.
• Work with external agencies for training solutions to specific needs.
• Drive motivation in the team to uphold high customer service standards.
• Regular review of Mystery Shopping evaluations with the team.
• Develop evaluation/feedback tools to measure the effectiveness of training conducted and prepare action plans based on data collected.
• Generate and analyse training report as and when required.
• Plan and monitor training budget & resources optimization.
• On-site visits to observe purchase behaviour and interactions to identify gaps.
• Maintain training records for annual review.
• Coach individual team members to draw out their own solution to improve and develop.

• Possess at least 5 years of experience in luxury retail as a Trainer. Experience in luxury watch industry is a plus.
• Strong presentation, communication, and interpersonal skills.
• Preferably ACTA/ACLP or DACE certified.
• Competent in content curation and development, with knowledge in various training methodologies.
• Possess a high level of professionalism and integrity while maintaining the confidentiality of Company information.