Specialty Clinic Support Nurse

POSITION

PURPOSE:

The Specialty Clinic LPN/RN Clinical Support Nurse is a dynamic clinical support role responsible for coordinating patient care activities while supporting efficient specialty clinic operations. This position blends clinical nursing, EHR management, referral and scheduling coordination, telephone triage, and operational workflow support to enhance patient care, improve clinic efficiency, and serve as a vital resource for providers and the interdisciplinary team.

QUALIFICATIONS:

Graduate of an accredited Practical Nursing or Registered Nurse program

Current Nebraska LPN or RN license (or eligibility for licensure)
Basic Life Support (BLS)
Two or more years of ambulatory, specialty clinic, surgical, or outpatient nursing experience preferred

Experience using Oracle Health/Cerner or comparable electronic health record preferred

Knowledge of referral process, surgery coordination, and ambulatory clinic workflows preferred KNOWLEDGE, SKILLS, AND ABILITIES Strong clinical assessment and patient care skills.

Knowledge of ambulatory nursing and specialty clinic workflows.

Proficiency with electronic health records and computerized order entry.

Excellent organizational and time management skills.

Ability to prioritize multiple competing responsibilities in a fast-paced environment.

Strong communication and interpersonal skills.

Ability to work independently while collaborating effectively within a multidisciplinary team.

Commitment to providing exceptional patient-centered care.

Ability to identify workflow improvements and adapt to changing operational needs.

GENERAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:

Ability to add, subtract, multiply, and divide

Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures

Ability to write reports and correspondence

Ability to effectively present information to patients, families, employees, health care providers, etc...Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers

Ability to work with skill in identifying problems; making frequent decisions regarding method of performance EQUIPMENT, TOOLS, MATERIALS:

Calculator Computer and printer

Fax and copy machine

General office materials/supplies

Information Systems Telephone system

All Patient Care Equipmento IV pumps, lifts, beds, monitors, computers, glucometers, oximeters, pneumatics, CPM, etc.

SECURITY/ACCESS:

Will have access to the facility 24 hours a day.

Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information.

Essential

Job Duties and Responsibilities
1. Manage Electronic Health Record (EHR) Documentation Enter provider orders into the EHR, including future, standing, and immediate orders, according to established protocols.

Ensure documentation is complete, accurate, and compliant with organizational and regulatory standards.

Assist with abstraction or entry of historical patient information as required.

Maintain accurate patient records and support evolving EHR workflows.
2. Coordinate Patient Referrals Process incoming and outgoing referrals in collaboration with providers and scheduling staff.

Verify required documentation is complete before referral processing.

Coordinate referrals with outside providers, specialty services, and ancillary departments.

Monitor referral status and facilitate timely follow-up.3. Coordinate Follow-Up Care Schedule follow-up appointments prior to patient departure whenever appropriate.

Coordinate additional testing, imaging, laboratory services, or specialty appointments as directed by providers.

Ensure patients understand next steps in their plan of care.
4. Perform Telephone Triage Schedule follow-up appointments prior to patient departure whenever appropriate.

Respond to incoming patient telephone calls using established nursing protocols.

Assess patient concerns, determine urgency, and provide appropriate nursing advice within scope of practice.

Escalate concerns to providers when indicated.

Document all telephone…