Restaurant Supervisor

Job Responsibilities

• Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
• Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.
• Participates in training of all incoming Service Associates.
• Reviews all reservations prior to the shift to oversee and lead PX bookings.
• Performs regular ware and supply inventories, and facility walkthroughs of the dining room at the direction of the General Manager and Restaurant.
• Greets all customers in their sections, offers water & beverage service, and introduces menu format.
• Ascertains allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience for all customers.
• Proactively communicates with the management team regarding appropriate service for VIP customers.
• Full knowledge of food and beverage menu items to make effective sales that enhances both the business and customer experience.
• Accurately takes and enters orders and communicates flow with management and chefs.
• Effectively uses point of sale systems and other restaurant technology to account for all sales.
• Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset, or unhappy.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.