Fulfilment Assistant

Working as part of the website store (WSS) team, fulfillment assistants are responsible for ensuring customers’ orders are delivered to customers safely in proper packaging, maintaining cleanliness of storage spaces, performing quality checks, as well as assisting with other administrative tasks.

• Coordinates order processing, delivery and returns of customers’ orders across E-Commerce platforms & marketplaces (Lazada, Shopee, Website and Tik Tok.)
• Inspects items for any damages or defects before shipment.
• Fills customer orders promptly by reviewing order forms to ascertain scan numbers, sizes, colors, and merchandise quantities.
• Attaches identification information, including pricing, to products.
• Manages product listings and promotions and ensure all information are accurate on the E-Commerce platforms and marketplaces
• Answers customer questions about shipments and deliveries
• Ensures orders are picked up and delivered on time.
• Handles returns and exchanges of defective and damaged items.
• Disposes damaged or obsolete stock items properly or returns them to vendors.
• Monitors and manages inventory level to ensure healthy stock levels to meet sales forecast
• Stocks shelves and racks with new or transferred merchandise and maintains products in an organized manner to facilitate inventory and shipping processes.
• Upholds cleanliness and tidiness standards in the work and storage areas
• Performs other duties as assigned by website store managers.

• Working Days:
  Monday to Sunday (one off day assigned per week)
• Working Hours:
  
  9:30am to 6:30pm
• Number of Off Days in a Month (If Worked for Complete Month): 6 to 8
• Replacement Off (i.e. off-in-lieu) for working on public holidays

• Basic salary: $2,100 to $2,200
• Attendance Allowance (After Confirmation): $60

Probation: 3 Months (Extended by 3 more months for unsatisfactory performance)