Assistant Store Manager - Soma

POSITION OBJECTIVE

The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of all store operations, including sales, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

• Performance Culture
  • Analyzes sales reports and KPIs to determine the needs of the business; executes in‑store business and sales strategies.
  • Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
  • Controls payroll and supply budget.
  • Performs and oversees operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy documentation, and merchandise flow processes.
  • Oversees financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy.
  • Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
  • Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
  • Ensures visual presentation, organization, and facility maintenance represent the brand.
  • Develops a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals.
  • Trains and develops the store management team on business acumen to drive overall performance.
  • Trains and coaches the selling team to be fluent in all aspects of product knowledge online and in store.
  • Trains, coaches and assists with local fulfillment and selling.
• Building High Performing Teams
  • Motivates and inspires the store team, developing a shared vision while modeling core values.
  • Promotes an inclusive, collaborative approach to problem solving.
  • Communicates with and coaches store teams and acts as liaison to field leadership and cross‑functional business partnerships to lead positive change.
  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
  • Values individuality and the diverse talents of the team, leading by setting expectations, providing guidance, delivering feedback, and empowering the team to be their best.
• Customer Experience
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
  • Encourages consistent client communication through utilization of customer books, rewards programs, and customer capture sign‑ups.
• Talent
  • Attracts, recruits, hires, and retains high‑performing teams.
  • Focuses on developing talent through ongoing development discussions.
  • Recommends status changes of associates, including promotions, demotions, and terminations.
  • Interprets KPI reports and delivers coaching as needed.
  • Supports, implements, and follows up on all training programs, seminars, etc.
  • Assesses and coaches the store team on performance and provides performance evaluations.
  • In partnership with the DSM, resolves all human resources issues in a timely and effective manner.
  • Drives associate and team engagement by recognizing and rewarding outstanding performance.
  • Ensures that the store management team adheres to all employment practices and policies.
• Other duties as assigned.
• This position may be found in multiple brands; some duties may vary from brand to brand.

• High School diploma or equivalent.
• 3+ years of retail management experience required.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Proven excellent customer…