Customer Service Associate

Customer Service Associate – Family Dollar

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills (required).
• Strong organizational and communication skills (required).
• Strong problem‑solving and decision‑making skills (required).

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• Additional rewards to support health, wealth, and mental well‑being.

We are an equal opportunity employer and are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities. In accordance with local laws, minors may be considered for certain roles.

Employment is at-will; either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

30214 Sussex Hwy Unit 1, Laurel, Delaware 19956