Customer Service Rep - Part Time

Customer Service Rep – Part Time

Part Time, Neligh, NE, US

Position  | Posted: 30+ days ago

Reports to:

Store Manager

As a Cubby’s Customer Service Representative, customer service is our number one priority. Our CSRs are not just cashiers.

Responsibilities include:

• Provide a friendly greeting to all customers upon entering the store or on the phone
• Get to know customers and use their name
• Go out of your way to make customers feel important and valued
• Move quickly to provide fast service
• Suggestively sell to customers when appropriate
• Thank customers for their business and invite them back
• Maintain 100% customer attention and show appreciation for their business

• Clean restrooms: floor, toilet, sink, mirror, walls, and ceiling; keep odor free; ensure soap, towels, and toilet paper stocked
• Empty, clean trash cans; keep bags tucked out of sight
• Sweep and mop floors; keep free of trash, spills, and stains
• Clean doors and windows
• Clean cooler doors and shelves; free of stains and spills
• Sweep rugs; keep free of trash
• Keep transaction counter clean and organized
• Keep shelves clean and dust free
• Keep fast food area equipment and prep area clean and organized
• Keep back office and cooler neat and organized
• Keep coffee and fountain area clean; free of spills and trash
• Keep merchandise clean and dust free

• Sweep parking lot; keep free of trash, oil/gas spots, cigarette butts, and weeds
• Keep windows and doors clean; no faded or unauthorized signs
• Keep entrance sidewalk clean; sting & trash free
• Keep external trash cans clean, not overflowing, and bags tucked
• Keep fuel islands: dispensers and nozzles clean; squeegees and towels on all islands; windshield buckets full
• Keep car wash sweep inside
• Stock front; face all merchandise
• Bag ice if needed
• All merchandised priced
• Cooler fronted and labels faced
• Stock fountain, cooler, and freezer
• Brew coffee
• No out-of-date merchandise
• Move and build displays
• Sales counter: proper cigarette display, products priced
• Stock lottery supplies and cigarettes

• Check in vendors and gas deliveries
• Operate POS, lottery, phone card, and money order machines
• Attend store meetings

• People oriented, friendly, enthusiastic, smiles
• Provides upward feedback to management
• Respectful and polite
• Able to work alone and on a team
• Demonstrate a sense of urgency; move fast
• Able to stay busy between customers
• Honest
• Flexible
• Willing to learn
• Willing to help associates and customers
• Communicates effectively with Store Manager, team members, vendors, and customers
• Multi‑task: able to successfully complete multiple tasks independently
• Dependable & punctual – consistently reports to work on time and provides proper notice if necessary
• Identifies problems and resolves issues quickly and effectively

• Must wear proper uniform and name tag at all times
• No gossiping or profanity
• Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails
• No cell phone for calls or texting permitted while on duty; only emergency calls from family or friends can be placed to or from store phone only

• Must be in physically good shape and able to lift, bend and stand up to eight hours
• Must be able to balance on step stool or step ladder
• Must be able to work in a cooler at a temperature of 32°F
• Must be able to lift 25 lbs
• Must be able to do basic math
• Must be able to speak, read and write English and communicate with customers in English

DISCLAIMER
:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.