Customer Service Officer

Monthly Salary:
Up to $2800 + Incentives (for upselling packages) + VB + Comms

Permanent

44 hours work week (flexible timing)

Location:

Orchard

Step into a world where beauty, innovation, and exceptional service meet. We are representing a prestigious aesthetics and wellness clinic renowned for its cutting‑edge treatments, personalised care, and award‑winning results. This is your opportunity to be part of a refined, customer‑focused team dedicated to helping clients look and feel their absolute best.

• Welcome guests with poise and create a memorable first impression
• Offer personalised recommendations to suit each client’s goals and lifestyle
• Confidently present premium treatments, products, and exclusive packages
• Manage enquiries across multiple channels and convert interest into appointments
• Maintain an immaculate reception and retail environment in line with luxury standards
• Support smooth daily operations and uphold exceptional service protocols
• Foster long‑term relationships through follow‑up and loyalty‑building initiatives

• 44 hours work week (timing can be flexible i.e. come 1 hour earlier, leave 1 hour earlier; typically 10am‑7pm, includes alternate half or full Sat depending on hours worked during weekday)

• Orchard

• Minimum GCE ‘N’ Level or equivalent
• At least 2 years’ customer service experience in beauty, wellness, luxury retail, or hospitality
• A polished communicator with strong sales instincts
• Professional, discreet, and attentive to detail
• Tech‑ and social media‑savvy (Tik Tok, Xiaohongshu, Meta) is an advantage
• Passion for beauty, aesthetics, and creating exceptional client experiences

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)