Sales Advisor- Nebraska Crossing Outlets

About the Role

As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store, actively sell our products, and support customers with product knowledge. You will also manage garment refill & care, presentation, and maintain a clean, tidy sales floor and back‑of‑house. Working closely with the store team, you will deliver an excellent customer experience.

Working at H&M is dynamic; a typical day includes the following responsibilities:

• Provide excellent customer service, welcoming and guiding customers and supporting them within the OMNI experience where available.
• Engage in conversations with customers to provide high‑quality service.
• Guide customers through our fashion trends, stories, and products across the store.
• Effectively promote and sell our products.
• Promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent the H&M brand positively in all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

• Stay current with fashion trends, styles, brands, and competitors.
• Use product and fashion knowledge to share relevant information with customers.

• Share customer service, fashion, and store operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements in all store areas.
• Provide and receive feedback to learn, develop, and support each other.
• Participate in onboarding, introduction processes, training, and courses relevant to your role and future development.

• Complete the garment cycle from unpacking and refill to steaming, ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practice and processes.
• Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
• Support garment presentation, execution, and maintain attractive displays that reflect visual and commercial guidelines.
• Ensure good stock levels through regular replenishment routines.
• Uphold best practices for in‑store OMNI services and in‑store technology tools.
• Assist with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role.

• Passionate about fashion and our in‑store experience.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative, dynamic environment.
• Experienced in sales within a dynamic, collaborative retail setting.
• Experienced in customer service in fashion, retail, or a similar service‑related industry.
• Able to lift in excess of 20 pounds and perform physical tasks (standing, bending, lifting).
• Capable of climbing ladders and using step stools.
• Open availability, including evenings and weekends.
• 1–2+ years of transferable experience welcome.
• Basic computer skills, including browser navigation, software interaction, and data entry.
• May be required to travel for training or support other stores.

• We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability.
• Guided by seven unique values that have driven our success for over 75 years.
• Access to Colleague Resource Groups for community and networking.
• Inclusive culture encouraging authenticity at work.
• Global talent community enabling unlimited career growth.
• Comprehensive benefits: health insurance, wellness and family support programs, 401(k) match, paid leave, and community service days.
• Employee discount at H&M, & Other Stories, and COS.

Hourly, Non‑Exempt

Hiring Rate: $14.00 per hour

SLS

• Staff discount card for all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• H&M Incentive Program (HIP).
• 25% Staff Discount for medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Paid vacation, wellness, holiday, and parental pay.
• 401(k) plan.
• Commuter benefits.
• Health and dependent care FSA.
• Additional voluntary benefits.

H&M Group is committed to inclusive, diverse, and equitable workplaces. Our recruitment process considers all diversity dimensions. We do not request cover letters to avoid unintended bias.