Relationship Banker, Hyannis, MA

Position Title

Relationship Banker, Hyannis, MA, United States of America

• Serve as a trusted advisor, building strong, long‑lasting relationships by understanding customers’ financial needs and goals.
• Provide tailored solutions for banking, lending, and investment products while delivering exceptional customer service.
• Proactively engage customers to identify cross‑selling opportunities, resolve issues, and educate them on digital banking tools.
• Achieve or exceed sales targets by promoting and effectively cross‑selling various banking products and services to existing and prospective customers.
• Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management, and community engagement.
• Meet customers’ financial needs, including transactional, servicing, and product responsibilities.
• Deliver an elevated customer experience, providing personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Provide support to nearby branch locations as needed based on business necessity.

• High school diploma, GED, or equivalent (Required).
• Bachelor’s degree in a related field or equivalent demonstrated through experience, training, military service, or education (Preferred).
• 3+ years of experience selling products and/or services in an incentive‑based environment (Required) OR 12+ months of experience in retail banking sales, financial services sales, or consultative relationship sales with proven success in establishing new customers, deepening relationships, and delivering results (Required) OR 12+ months of proven Santander experience related to the role, endorsed by District Executive, District Operations Manager, and Region President (Required).
• 12+ months of customer service experience in a high‑volume, fast‑paced, constantly changing environment (Required).
• Established relationship‑building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Proven track record in sales and cross‑selling products and services.
• Ability to work collaboratively in a team‑oriented environment.
• Excellent communication, consultative, and influence skills, both verbal and written.
• Demonstrated credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalated concerns of risk to appropriate channels.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which may include weekends and evenings.
• Applicants must be legally authorized to work in the United States without employer sponsorship to commence employment.

• Established work history or equivalent through experience, training, military service, or education.
• Preferred experience in Microsoft Office products.

• Base Pay Range:
  Minimum $38,250.00 USD – Maximum $61,000.00 USD.
• Competitive rewards package and benefits designed to support employees, their families, and well‑being.
• Risk culture – proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting of light equipment and/or furniture may be required.