Enhanced Service Technician

Overview

We’re Hiring:
Enhanced Service Technician!

Looking for a hands-on role with great rewards? We’re seeking an individual who can work in all environmental elements.

Position:
Enhanced Services Technician

Perks:
Excellent wage and benefits

Training:
Willing to train the right candidate

• Installs, repairs and maintains customer voice, data, and/or streaming video equipment for the purpose of connecting services for new customers or moves, ads, and changes for existing customers. Tasks may include installing hard wiring and jacks, terminating wiring, installing data services, installing external and internal wireless equipment, performing basic networking, programming phone stations, verifying service operation, interacting with the customers, training customers on service operation, climbing on buildings, roofs, and other structures, leaving work area neat and clean, completing the necessary company paperwork.
  
  Monitored by the Director of Operations through periodic field work reviews, and feedback from customers.
• Completes trouble tickets in a timely and effective manner for the purpose of ensuring customers are satisfied with the products and services purchased from the company. Tasks may include receiving the trouble ticket, traveling to the site of the trouble in a timely manner, assessing the problem using the appropriate equipment, taking the corrective action, interacting with the customer in an appropriate manner, cleaning up the work area and leaving it neat, recording the work performed on the appropriate company paperwork.
  
  Monitored by the Director of Operations on an ongoing basis by reviewing trouble reports and through feedback from customers.
• 10% Splicing fiber, coax, and copper cables and terminating for the purpose of ensuring service is provided to customers from the CO to the customer premises in the most effective and efficient manner possible. Tasks may include maintaining knowledge of cable counts, reading a schematic, maintaining knowledge of codes for installing protectors, ONTs, power supplies and grounding, etc. Monitored by the Director of Operations on a periodic basis.
• 10% Perform site surveys for the purpose of ensuring desired services can be provided to the customer location. Tasks may include site locating, coordinating with customer, accessing the roof, looking for best line of site, checking GPS for distance to access point, helping the customer understand the equipment needed and entry points into the structure, explaining contractual and billing procedures to the customer, determining the location of computers and the necessary equipment, etc.
  
  Monitored by the Director of Operations through periodic meetings with the employee.
• 10% Underground construction of new cable plant to include installing inner duct, main line fiber optic/copper cable, and drop cable (fiber/copper) for the purpose of installing to residence, business, or OPX services. Repairing or replacing of existing underground facilities to include fiber and copper in a manner that would afford the least amount of service outage while maintaining exceptional service quality.
  
  Monitored by the Director of Operations by on-site inspections and through feedback from customers.
• 5% Locates fiber, coax, and copper cables for the purpose of ensuring construction can occur without disrupting service to customers. Tasks may include operating the cable locator, reading staking sheets, flagging or painting locations, attending construction meetings, working with contractors, tracking buried cable, etc. Monitored by the Director of Operations by on-site inspections. Maintains the truck and its inventory for the purpose of ensuring the truck continuously operates in good condition with sufficient inventory to provide timely service to the customer.
  
  Tasks may include performing preventative maintenance checks, completing some of the preventative maintenance items, reporting and arranging for other maintenance or repairs to be made, maintaining a record of maintenance performed, reviewing the stock on the truck, adding or subtracting stock as appropriate, maintaining appropriate inventory records, etc. Monitored by the Director of Operations during periodic reviews of inventory and maintenance records and personal inspections of the vehicles.