Eligibility Operations Worker - Broken Bow

Eligibility Operations Worker – Broken Bow (Open)

Hiring Agency: Health & Human Services – Agency 25

Location: Broken Bow, NE

Hiring Rate: $20.859

DHHS is seeking individuals with a passion to "Help People Live Better Lives" for the role of Eligibility Operations Worker. We are looking for candidates who are committed to excellent customer service and who can work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The work performed by our teammates in determining eligibility plays a critical role in ensuring Nebraskans have access to food, financial assistance, supportive services, or medical care to meet their basic daily needs.

• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match on first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules – DHHS values diversity, inclusion, and belonging

As an Eligibility Operations Worker you will participate in 6–8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will review applications for assistance and verify or update financial and demographic information via electronic, phone, or in‑person exchanges. In our Customer Service Centers you will also use call‑center software and phones, including automated call distribution and voice response systems.

Minimum Qualifications: 24 semester hours of post‑high school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, or a combination of education and experience.

Preferred Qualifications: Experience in human services, case management, or determining eligibility for financial assistance programs.

• Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office programs (Word, Excel, Outlook) and navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those served; work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; and maintain positive working relationships while communicating effectively orally and in writing.

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

The State of Nebraska values its teammates as a supportive environment that promotes diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.