Mortgage Loan Specialist

We’re growing and looking for a Mortgage Loan Specialist I to join team DuGood!

You’re the friendly face people look forward to seeing. Let’s put that to work.

At DuGood Credit Union, we’re all about relationships; listening well, serving with heart, and helping our members make the most of their money. If you’re the kind of person who smiles before you speak, remembers names, and loves to make someone’s day better, we’d love to meet you.

As a Mortgage Loan Specialist I, you’ll be a key partner in our mortgage process, supporting our lenders and walking alongside members from application to closing.

• Be the friendly voice answering incoming mortgage questions and connecting members with the right lender
• Serve as the bridge between members and mortgage lenders, making sure communication stays clear and timely
• Provide regular updates so members always know where they stand in the process
• Collect and organize required loan documentation, following up when items are missing
• Order credit reports, appraisals, flood certifications, and lien searches (as directed)
• Review documents for accuracy and completeness and maintain organized, paperless loan files
• Cross train as assigned and provide back-up for all department functions when requested.

• Have at least one year of mortgage loan processing experience (preferred)
• Are eligible to pass a background check required by the SAFE Act/NMLS
• Bring exceptional member service skills to every interaction
• Are comfortable working with computers, documents, and detailed information
• Can read and understand real estate documents like deeds of trust and notes
• Communicate clearly whether that’s in conversation, email, or documentation
• Pay close attention to detail and stay focused in a fast-paced, accuracy-driven environment

• This position involves a lot of sitting, screen time, and document review.
• Occasionally, lifting, filing, or retrieving files may be required
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.

We don’t just talk about values, we live them. Here, you’ll be part of a team that works hard, laughs often, and genuinely cares for each other and the people we serve. We offer training, support, and plenty of opportunities to grow, because when you do good, we all do good.