Senior Manager, Vendor Management

Job Summary

Manage the day to day Third Party Risk Management (TPRM) activities required to support required risk assessments of new and potential vendors for onboarding, performance and ongoing monitoring, and the proper renewal and/or decommissioning/termination of vendors. All activities shall be performed in accordance with FFEIC, other regulatory requirements, and evidenced by proper supporting documentation and reports.

To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

• Overall responsibility for day to day first line Third Party Risk Management program activities, ensuring compliance with FFIEC regulations, and as further defined and required by the Compliance and Risk Departments in related Program and Policy documentation.
• Document and update Vendor Management Procedures as needed.
• Ensure internal team, stakeholders and vendors are trained on all procedures and processes related to TPRM process and technologies. Create proper training materials and participate in presentations as needed.
• Works with the VP of Vendor and Procurement Management to improve and refine practices and procedures to ensure the proper risk assessments are completed in a timely manner.
• Oversee department communications tools and ensure responses are completed in a timely manner.
• Manage and maintain the TPRM technology system of record used in the department, inclusive of content, workflows, documentation collection, and risk assessment task completions, contract renewals/terminations and required reporting.
• Oversee system upgrades and enhancements. Monitor utilization of services, budget status, and performance outcomes of third parties used to support the function.
• Manage the timely creation of data and reporting as needed supporting status of onboarding, ongoing monitoring and termination/decommission status and activities. Review status and reports with stakeholders as required or assigned to achieve goals. Prepare proposals and complex analysis that may be non-routine to support projects or decisions.
• Maintain, update and monitor user profiles for system, network and portal access, core computing application (e.g. COCC), general ledger application, wire transfer applications, and Federal Reserve Fedline Advantage, and Vendor Portals.
• Takes notes and minutes of meetings as assigned and follows up on open action items until resolved.
• Perform additional duties as requested, needed or assigned.

• Knowledge of vendor management/supplier relationship management in regulated industries.
• Familiarity in the set up and maintenance of TPRM or Risk Management systems and vendors.
• Ability to analyze, interpret and communicate departmental and district policies, rules, and regulations.
• Contract language, interpretation of terms and conditions, and renewal planning experience.
• Ability to compose letters and memos, and PowerPoint presentations.
• Maintains a high degree of confidentiality on sensitive issues.
• Good oral, presentation and written communication skills. Must be able to influence and communicate with all levels of management internally and externally.
• Ability to adhere to Needham Bank's Core Values (Quick-Decision Making, Reliability, Relationship-Based Focus & Quality Service).
• Ability to function independently, adapt to change, work with ambiguity, use sound judgment and demonstrate thought leadership.

• Bachelor's degree or equivalent work experience;
• 5 or more years in banking and/or highly regulated environment experience
• Demonstrated analytical and leadership skills.
• Direct Report management and development experience
• Certified Regulatory Vendor Program Manager (CRVPM) or Certified Professional in Supply Management (CPSM) is helpful but not required.

• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
• Must be able to work extended hours if required or by management
• Must be capable of regular, reliable and timely attendance
• Strong Microsoft Office (Excel, Word, PowerPoint, Outlook, and One Note) knowledge and ability to provide reporting in various forms
• Ability to interact with the staff, co-workers, and vendors in a service-oriented manner
• High level of organizational proficiency and ability to multitask successfully

Pay Range: $ - $

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting.

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

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