Director, Business Operations

Director, Business Operations

US – Job :  – # of Openings: 1 – Category: IT/Technology. IDC seeks a seasoned, strategic-minded director of Business Operations to lead the operational functions of our technical organization, reporting directly to the CTO. This role drives operational excellence, optimises mechanisms, and fosters cross‑functional collaboration in support of the company's growth and objectives. A key focus is a deep commitment to AI‑powered operations;

the ideal candidate will champion the adoption of AI and intelligent automation across the organization, identifying high‑impact use cases, building AI‑forward workflows, and driving measurable productivity gains.

We are seeking a seasoned, strategic-minded Director of Business Operations to lead the operational functions of our technical organization, reporting directly to the CTO. This critical leadership role will drive operational excellence, optimise mechanisms, and foster cross‑functional collaboration in support of the company's growth and objectives. A defining aspect of this role is a deep commitment to AI‑powered operations; the ideal candidate will actively champion the adoption of AI and intelligent automation across the organization—identifying high‑impact use cases, building AI‑forward workflows, and driving measurable productivity gains.

This leader will work closely with the CTO to shape the company's AI operational strategy, ensuring we leverage emerging AI capabilities to scale smarter and faster. The ideal candidate brings a proven track record in operational leadership within the technology industry, with a strong focus on driving efficiency, scalability, and innovation through both human and AI‑driven capabilities.

• AI Strategy & Intelligent Operations:
  Champion AI adoption across the organization, identifying and prioritizing high‑impact use cases for AI‑powered automation, decision support, and workflow optimization. Develop and execute an AI operations roadmap in partnership with the CTO, including tooling selection, change management, and capability building. Embed AI tools (generative AI, ML‑driven analytics, intelligent process automation) into core operational workflows to drive measurable gains in productivity and efficiency.
  
  Track developments in the AI tooling landscape and serve as an internal advocate for experimenting with and scaling new AI capabilities. Define metrics and governance frameworks to assess the effectiveness, reliability, and ethical use of AI in operations.
• Operational Excellence:
  Develop and implement a comprehensive operational strategy aligned with the company's overall objectives and growth plans. Lead efforts to optimise and streamline operational mechanisms across departments, leveraging AI, automation, and best practices to drive efficiency and scalability. Establish KPIs and metrics to measure operational performance, track progress, and drive continuous improvement. Help develop, audit, and report on critical SMART goals for the organization that align with company strategy and the technical organization’s plans and roadmaps.
• Cross‑Functional Leadership:
  Foster collaboration and alignment across departments, working closely with executive leadership, product development, sales, finance, HR, and other key stakeholders to ensure seamless execution of business initiatives. Develop exceptional executive communication including crisp, actionable Senior Leadership and Board updates. Collaborate with finance and executive leadership to develop and manage the operational budget, monitor expenses, and identify opportunities for cost savings and efficiency improvements.
• Risk, Compliance & Vendor Management:
  Identify potential risks to business operations and develop strategies to mitigate them, ensuring business continuity and resilience. Oversee relationships with external vendors and service providers, negotiating contracts, monitoring performance, and ensuring compliance with SLAs. Stay current on regulatory requirements and industry standards—including those specific to AI usage—ensuring compliance and recommending adjustments as necessary.

• Bachelo…