Head of Inbound Sales Strategy

Who We Are

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.

Our mission?

To be the best fire protection company the industry has ever seen.

Encore is growing quickly, and with that growth comes the need for stronger structure, visibility, and accountability around one of the most critical revenue engines in our business: inbound service opportunities created through our inspection and service work.

The Head of Inbound Sales
Strategy will own the strategy, process, and performance cadence for how Encore converts identified deficiencies into booked repair and service revenue. When our technicians identify an issue in the field, that opportunity needs to move quickly and consistently through documentation, quoting, customer follow-up, sales execution, and completion. This role exists to ensure that process operates effectively across locations, regions, and a decentralized field organization of approximately 75 (and growing) team members.

This is not a traditional sales leadership role focused on direct rep management. This is a builder, operator, and accountability leader role. The right person will sit at the center of Service Operations, Sales, and Revenue Operations, creating the operating rhythm, scorecards, process discipline, and follow through needed to make inbound service sales scalable.

The goal is simple:
Build a disciplined, measurable, repeatable engine that turns inbound service opportunities into revenue.

Revenue Bookings

Hit the repair services revenue target – every month, across every location

• Set clear revenue targets for each location and each team member
• Monitor bookings weekly and step in quickly when a location falls behind
• Make sure every technician in the field knows how to spot a repair opportunity and turn it into a booked job
• Work closely with field supervisors to remove anything blocking repair sales from closing

Standard Operating Procedures

Make sure the team follows the same process for repairs at every location – how deficiencies are spotted, how quotes are written, how customers are told about them, and how jobs are tracked

• Own the repair sales process playbook and keep it current
• Train all 75+ team members on how to follow the process correctly
• Conduct regular field audits to check that the process is correct
• Identify gaps or inconsistencies across locations and fix them quickly
• Make sure every repair opportunity is logged in to the system so nothing falls through the cracks

Cost of Sale

Reduce what it costs us to sell and deliver a repair job without sacrificing quality or customer experience

• Track the cost of sale per repair job and set a goal to reduce to over time
• Identify where time and money are being wasted in the quoting and sales process
• Streamline how quotes are built and sent so technicians spend less time on admin
• Work with operations to reduce rework, callbacks, and failed first-time completions

Business Reviews

Lead structured performance conversations at every level – with individual team members, with regional groups, and with senior executives

• Run one-on-one and team-level performance reviews on a regular cadence
  • Hold each team member accountable to their individual targets
  • Recognize what is working and coach what is not
• Prepare and present repair services performance reports to senior leadership
  • Summarize what is going well, what is behind, and what the plan is to course-correct
  • Present data clearly and honestly – no surprises
• Make business reviews a tool for improving performance, not just reporting on it

Forecasting

Provide accurate and reliable forecasts of repair services revenue so the business can plan accordingly

• Subm…