Resident Services Supervisor

Schedule: 8:00 AM–4:30 PM | Monday–Friday | Occasional weekend and holiday coverage

At North Hill, every interaction matters. We believe exceptional senior living begins with exceptional people. We're seeking a dynamic, service-driven Resident Services Supervisor who thrives in a fast‑paced environment, enjoys building relationships, and is passionate about creating an outstanding resident experience. This is more than a traditional concierge role. As the Resident Services Supervisor, you'll be the central hub of our community—leading resident services, supporting daily operations, partnering closely with our Director of Operations, and helping ensure every resident, family member, and guest feels welcomed, supported, and valued.

If you're an organized leader who enjoys balancing hospitality, operations, project coordination, and executive support, we'd love to meet you.

• Serve as the first point of contact for residents, families, visitors, and prospective residents, delivering warm, personalized service every day
• Resolve resident concerns and service requests with professionalism, empathy, and urgency
• Support resident move‑ins, community events, transportation coordination, and campus programs
• Foster a welcoming environment that reflects North Hill's commitment to hospitality and service excellence

• Managing calendars, meetings, and executive scheduling
• Preparing agendas, presentations, reports, dashboards, and meeting materials
• Coordinating Resident Council meetings, Town Halls, committee meetings, and leadership sessions
• Tracking action items, project milestones, and operational initiatives
• Drafting communications and maintaining confidential records with discretion

• Supervising daily concierge operations and resident service delivery.
• Coaching, mentoring, and training Guest Services team members.
• Promoting accountability, teamwork, professionalism, and exceptional customer service.
• Monitoring service standards and identifying opportunities for continuous improvement.

• Coordinating communication across departments.
• Managing resident work orders and service requests through completion.
• Maintaining campus calendars, notices, and resident communications.
• Assisting with emergency response coordination, wellness checks, and Personal Emergency Response System (PERS) communications.
• Supporting operational projects, strategic initiatives, and capital improvement efforts.

• A natural relationship builder with exceptional customer service skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple priorities in a fast‑paced environment
• Professional, positive, and calm under pressure
• Able to handle confidential information with integrity and discretion
• An effective communicator who enjoys collaborating across departments
• Self‑motivated and able to work independently while supporting a team

• Associate's or Bachelor's degree preferred
• Three to five years of experience in hospitality, resident services, executive administration, senior living, healthcare, or a related industry
• Prior supervisory or team leadership experience is strongly preferred
• Strong computer skills, including Microsoft Office and other business software
• Excellent written and verbal communication skills
• Experience coordinating meetings, projects, or executive support is a plus

At North Hill, you'll join a collaborative team committed to making every day meaningful for our residents. We offer an environment where hospitality, compassion, innovation, and teamwork come together to create an exceptional place to live—and an exceptional place to work. If you're looking for a role where you can lead, serve, organize, and make a meaningful impact every day, we encourage you to apply.

Join North Hill and help create extraordinary experiences for those who call our community home.

Satisfactory completion of a background investigation is required for this position.

• Free meals
• Free parking
• Free on‑site fitness center
• State‑of‑the‑art work environment
• Emp…