Receptionist - Part-Time 7Am-3Pm Every Other Weekend

Position Summary

The Pines Edge Skilled Nursing Facility Receptionist is responsible for tending to visitors and managing inquiries on the phone and face to face in regard to daily operations, Resident matters, and communications in regards to Pines Edge Skilled Nursing Facility.

• Creates and maintains an enthusiastic and positive environment
• Ensures sign in and out in designated logs
• Answers telephone calls promptly and appropriately. Transfers calls and take messages as required
• Assists Residents with telephone communication as necessary
• Receives inquiries and releases information in accordance with established policies and procedures while maintaining confidentiality at all times
• Maintains a current file of Residents by name and room number, department extensions and key Team Members
• Manages incoming mail for the households
• Supports Resident move-in and move-out process through chart prep and labeling
• Maintains a supply of charting materials at all times
• Provides administrative support for Pines Edge to include daily census, Resident information and business office administration
• Provides necessary census information to appropriate parties and departments via email
• Posts daily staffing summary and schedule per regulation
• Ensures the distribution of daily newspapers
• Recognizes and reports all allegations of Resident abuse, neglect, exploitation, social media exposure, and/or misappropriation of Resident property immediately
• Assists with scheduling as needed as well as providing household assistance as needed
• Meets department uniform, appearance and grooming requirements
• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment

• Ability to maintain confidentiality and strong customer support skills
• Ability to work independently with limited supervision
• Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
• Work professionally with people from a wide variety of cultural and socio-economic backgrounds
• Complies with protection of health information (HIPAA) safeguards
• When working in Resident areas, must be able to communicate effectively in English
• Attends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed

• High School diploma or equivalent required
• 2 years general office experience preferred
• Proficient with computer software programs and EMR
• Will be subject to frequent interruptions
• May be asked to work beyond normal working hours and to work in other areas temporarily, when necessary
• May be subject to call-backs during emergency conditions (e.g., severe weather, evacuation, post-disaster)
• This position requires regular weekend and holiday work
• Must follow all PPE requirements set forth by North Hill

Satisfactory completion of a background investigation is required for this position.

• Employee Assistance Program
• 401(k) with Company Match (with student loan repayment options)
• Paid Time Off: 10 holidays, Biannual PTO payout
• Tuition Reimbursement (up to $4,000 per year)
• Pet Insurance
• Team Member Support Fund
• Benefit Hub Discount Marketplace
• Free CPR Classes
• Free Meals
• ESL Program
• Onsite gym/pool & free fitness classes (Gym reimbursement up to $150; Meru Health for 12 free therapy sessions; WebMD Health bonuses worth up to $150 in gift cards)
• Social Events
• Learning & Development:
  North Hill Elevate Peer-to-Peer Training;
  Leadership Training;
  External Trainers
• Compensation:
  Value Cards, Generous Referral Bonus, Wellness Perks & Initiatives, Annual Scrubs Stipend

Pay Range: $20-$23/hour. Individual compensation within this range is based on a candidate’s specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.

North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the…