Sales Operations Manager – Commercial Expansion Team; North America)

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

The Sales Operations Manager drives operational efficiency, sales strategy execution, and business performance for the Commercial Expansion Team — the group responsible for Shark Ninja's US and Canadian distributor business and downstream retailer, e-tailer, and dealer partners. This is a hands‑on, analytical role: you'll own forecasting, inventory, and trade spend rigor while building strong working relationships with distributor replenishment teams. Success requires someone who's comfortable owning ambiguous, under-resourced processes and building the systems and cadences that don't yet exist.

POS and shipment forecasting

• inventory management
• purchase order execution
• POS and trend analysis
• trade spend forecasting and management

• Manage assortment, forecast, pricing, and promotions at the SKU level within the internal forecasting tool
• Create and present a monthly rolling forecast consensus presentation to cross‑functional teams and leadership
• Partner with demand planning, supply planning, channel management, and sales on forecasting, inventory planning, order management, and supply chain execution
• Coordinate distributor domestic and import order timing with supply chain, aligning on planning and availability dates

• Build and maintain sales dashboards and reports tracking sales performance, promotional efficiency, and trade spend
• Deliver weekly shipment and POS recaps with insights and recommendations for the sales team
• Lead weekly business reviews with distributor replenishment teams, evaluating performance against benchmarks and identifying the drivers behind sales gains or shortfalls
• Provide a monthly financial update with deep‑dive analysis on key operational and sales performance metrics

• Partner with the Sales Director on trade spend management, including event creation, spend tracking, and chargeback reconciliation
• Partner with the Sales Director and Account Managers to build customer presentations, monthly business reviews, and weekly flash reports

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience)
• 5+ years in buying, planning, sales operations, or sales management, ideally in consumer products or wholesale/distributor channels
• Strong Excel and data analysis skills; comfortable building and maintaining forecasting models and dashboards
• Working proficiency in PowerPoint for building leadership‑and customer‑facing presentations
• Clear written and verbal communicator, comfortable presenting to both internal leadership and external customer teams
• Proven ability to…