Service Support Specialist​/Dispatcher

Service Support Specialist / Dispatcher

Needham Heights, MA | Full-Time | Monday–Friday, 8:00 AM – 4:30 PM - This is an in-person position - $24.00–$31.00/hour (based on experience).

Love solving problems and keeping things moving? We’re hiring a Customer Service Specialist/Dispatcher with energy, organization, and a “get it done” attitude. You’ll be the voice our customers hear and the behind‑the‑scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. We’ll appreciate you for it!

• Answer service calls with enthusiasm and professionalism
• Create accurate service requests and manage details
• Assist customers and resolve issues quickly
• Dispatch and communicate with technicians via dispatching software
• Manage schedules and updates to keep things running smoothly
• Act quickly on urgent tasks and troubleshoot as needed
• Provide clear quotes and prepare invoices with correct pricing
• Pitch in wherever needed to keep operations flowing

• Detail‑oriented and highly organized
• Comfortable with Microsoft Office (Word, Outlook, Excel)
• Skilled at multitasking and staying calm under pressure
• Able to work independently and thrive in a team
• Self‑motivated, quick to learn, and adaptable in a fast‑paced setting
• Experienced in customer service (dispatching, billing, or ERP systems is a plus)

• Mostly office‑based work
• Occasional light lifting of supplies or boxes
• A mix of sitting, standing, and walking throughout the day
• Using computers, phones, and standard office equipment

• Medical, dental, vision, life, and disability insurance
• 401(k) program
• Paid time off (PTO) and sick leave
• Town Shares program—share in the company’s long‑term success

Ace Service Co. is an equal‑opportunity employer.