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Customer Service & Rebate Processing Team Lead
Job in
Needham, Norfolk County, Massachusetts, 02492, USA
Listed on 2026-08-25
Listing for:
Resource Innovations
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Bilingual -
Management
Job Description & How to Apply Below
Resource Innovations in Boston, MA is seeking a Customer Service and Rebate Processing Team Supervisor to lead our escalating support operations. You will focus on resolving escalated customer complaints while coaching the front-line team to improve de-escalation and satisfaction.
As a supervisor with a strong background in escalation management, you will guide calls, review payment reissues, and collaborate with internal partners to drive continuous improvement and first-call resolution.
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