Senior Quality Engineer

About Us

Shark Ninjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

We are seeking a strategic, analytical, and collaborative Senior Quality Engineer to join our Product Quality Team. This high-impact role, you will champion consumer safety, device efficacy, and regulatory-aligned quality throughout the product lifecycle — ensuring that every product delivers a trustworthy, high-performance skincare experience.

You will collaborate cross-functionally with R&D, Human Factors, Clinical/Scientific Affairs, Industrial Design, Supply Chain, Manufacturing, Customer Experience, Marketing, and Executive Leadership to shape skincare devices that not only meet specifications but consistently exceed user expectations — pre- and post-launch.

This is an exceptional opportunity to influence device design, quality strategy, and consumer satisfaction at scale, while gaining exposure to executive-level decision-making and innovation initiatives across the company.

• Analyze consumer complaints, device returns, skin-interaction feedback, clinical testing outcomes, and post-market surveillance data to identify root causes and drive both technical and user-experience corrective actions.
• Act as the voice of the consumer and patient in product quality forums, ensuring clinical insights, feedback, and user safety concerns lead to meaningful device improvements.
• Lead structured problem-solving.

• Serve as the NPD Quality lead for device programs, providing input into design controls, safety assessments, human factors reviews, and documentation from early concept through verification, validation, and launch.
• Provide quality input on Engineering Change Notices (ECNs), ensuring robust verification/validation and safeguarding device performance, safety, and claim integrity.
• Partner with R&D, Clinical/Scientific Affairs, and Product Development to define, measure, and validate critical-to-quality (CTQ) attributes such as skin compatibility, thermal/electrical safety, treatment efficacy, and reliability.
• Ensure biocompatibility considerations, labeling requirements, and claims substantiation are integrated into the product development lifecycle.

• Collaborate with suppliers on root cause investigations and ensure timely and compliant closure of corrective and preventive actions (CAPAs) — especially for contact materials, energy-based components, and precision hardware elements.
• Influence manufacturing readiness by identifying device-specific failure modes (e.g., thermal drift, optical degradation, vibration consistency, firmware/hardware interaction issues) and recommending risk-reducing controls.
• Support production transfer activities by ensuring alignment between design intent, process capability, and device quality requirements.

• Monitor macro-level product performance trends, consumer sentiment, and post-market surveillance indicators to identify early warning signals for skincare-specific risks (e.g., irritation reports, thermal anomalies, inconsistent treatment outcomes).
• Drive iterative improvements to both hardware and…