Operations Analytics Analyst – Commercial Real Estate

Department:
Compliance and Analytics - Debt Operations

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

The Debt Operations department encompasses the Underwriting, Closing, Servicing, and Asset Management teams, which collaborate closely to manage all credit and operational functions within W&D’s GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements.

The Servicing team is highly rated with its Fitch rating of CPS1- and manages the 10th largest CRE debt portfolio in the United States.

The Operations Analytics Analyst – Commercial Real Estate s will help support reporting, data validation, process improvement, and systems-related initiatives across W&D’s Debt Operations platform. This role is ideal for an early-career professional with strong analytical skills, attention to detail, interest in commercial real estate finance, and curiosity about how data and technology can improve business operations.

In the near term, this role will focus on operational analytics, Excel-based analysis, reporting support, data-quality checks, stakeholder coordination, user acceptance testing, and documentation. Over time, the role is expected to grow into more technical analytics work, which may include SQL, automation, dashboard development, data modeling, and other tools as business needs evolve.

The successful candidate will combine strong analytical skills, technical aptitude, attention to detail, and intellectual curiosity. We are looking for someone who can work confidently with data, communicate clearly with stakeholders, and quickly build a strong understanding of commercial real estate lending and servicing operations while growing into broader technical responsibilities over time.

• Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other available systems.
• Analyze operational, loan-level, and process data to identify trends, exceptions, risks, and opportunities for improvement.
• Aggregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials.
• Support user acceptance testing for systems and tools used by Debt Operations, including test planning, issue tracking, release validation, and stakeholder communication.
• Maintain process documentation, field dictionaries, change logs, submission checklists, quick-reference guides, and training materials.
• Collaborate with Underwriting, Closing, Servicing, Asset Management, Compliance, Technology, and other stakeholders to align definitions, prioritize fixes, and communicate updates.
• Develop a practical understanding of W&D’s commercial real estate lending platform, loan lifecycle, operational workflows, and data flows.
• Perform other duties as assigned.
• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

• Bachelor’s degree in finance, business analytics, information systems, real estate, economics, accounting, business administration, data analytics, or a related field required.
• 1–3 years of relevant experience in commercial real estate, financial services, lending, servicing/asset management, operations, analytics, business systems, data analysis, or a related field.
• Internship, project, coursework, or work experience involving data analysis, reporting, financial analysis, database work, process improvement, or business operations preferred.
• Commercial real estate experience is helpful but not required; demonstrated interest in commercial real estate, real estate finance, lending, or…