Care Navigator and Clinical Program Coordinator

Job Description

Job Description

NORMAL

WORK HOURS:

40 hours per week, Monday-Friday

IMMEDIATE SUPERVISOR: Senior Director of Counseling

OTHERS WHO MAY ASSIGN WORK: Dean of Students

Position Summary

The Care Navigator and Clinical Program Coordinator ensures the effective and efficient functioning of the Counseling and Wellness Center through administrative leadership, operational oversight, and care navigation program management in support of student mental health and well-being. This role oversees daily office operations, including communications, scheduling systems, and maintenance of a HIPAA-compliant medical record system, and provides senior-level administrative support to the Senior Director of Counseling, counseling staff, and interns.

The coordinator exercises independent judgment in designing and improving administrative systems, managing data, reports, supplies, and external provider invoices, and coordinating administrative functions for the CARE Team, including documentation standards and information flow. As the Clinical Care Navigator, the role leads student health insurance and care coordination operations, serves as a primary liaison with College Health Plans and campus partners, and supports students accessing off-campus mental health care through insurance review, referral coordination, and provider relationships.

Serving as the primary point of contact for the Counseling and Wellness Center, Care Navigator and Clinical Program Coordinator coordinates with external mental health partners and the Babson Health Center to support utilization, data reporting, coverage compliance, and connection to services, advancing the Center’s mission to promote positive mental health across campus.

This is an in-person/on-campus position based in Needham, MA.

Responsibilities

Clinical Care Navigation and Program Oversight

• Lead the College’s student mental health care navigation function, establishing processes, standards, and workflows to support timely access to on- and off-campus services.
• Serve as the institutional lead for student health insurance coordination related to mental health care, including oversight of enrollment compliance, waiver processes, and partnerships with University Health Plans and Admissions.
• Exercise independent judgment in reviewing student situations, screening information, and determining appropriate referral pathways in accordance with established clinical and institutional frameworks.
• Oversee the College’s relationship with external mental health partners, including UWILL, by coordinating service delivery, monitoring utilization and access trends, addressing systemic issues, and overseeing data collection, analysis, and reporting.
• Develop, implement, and assess outreach and communication strategies related to student mental health resources, access pathways, and care navigation services.
• Analyze care navigation data, referral patterns, and outcomes to identify trends, gaps, and opportunities for improvement, and recommend programmatic or operational changes.
• Serve as a key liaison between the Counseling and Wellness Center, Babson Health Center, Olin CARE Team, and other campus partners to support coordinated care and appropriate information-sharing practices.

Administrative Leadership and Operational Management

• Manage the Counseling and Wellness Center administrative operations with authority to design, implement, and improve office systems, workflows, and procedures.
• Provide high-level administrative leadership and support to the Senior Director of Counseling, including operational planning, reporting, and coordination of departmental initiatives.
• Oversee counseling center scheduling systems, intake processes, and record management to ensure effective use of clinical resources and compliance with legal and institutional requirements.
• Maintain oversight of the medical and mental health record system, ensuring data integrity, confidentiality, and regulatory compliance.
• Coordinate administrative operations for the CARE Team, including documentation standards, follow-up tracking, and cross-functional process alignment.
• Support departmental assessment, compliance reporting, and…