Practice Assistant-Per Diem Needham Region. M-F

Job Summary

Reports to (one of the following):
Practice Manager or Ambulatory Practice Coordinator, with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Performs check‑in, registration, scheduling, verification of demographic information and fiscal data using a computer system.
• Collects co‑payments following standard copayment processing procedures.
• Schedules, reschedules and cancels appointments, making every effort to accommodate patient and provider needs.
• Obtains and enters referrals.
• Performs check‑out, schedules necessary follow‑up appointments, provides patient with any relevant educational materials as indicated, processes visit tickets and prepares medical records.
• Maintains a clean and welcoming physical environment of the reception area, including signage and clarity of information displayed.
• Monitors audio or visual images for appropriate programming and volume levels to ensure a non‑intrusive and calming environment.
• Contacts the appropriate departments when repairs or services are needed and follows through on these tasks.
• Monitors and supports patients and visitors entering and leaving the practice, and facilitates timely flow, proactively solving flow issues (e.g., early or late patient, late provider).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.

• High School diploma or GED required.
• Certificate 1 Medical Administrative Assistant certification preferred.
• 0–1 years related work experience required.
• Experience with computer systems required, including web‑based applications and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access).

• One year experience in a healthcare or service/hospitality environment.

• Written Communications – Ability to read and write in English to understand basic safety instructions, take direction from supervisors, communicate effectively with patients, families and other medical center staff, and respond to basic questions.
• Oral Communications – Ability to understand spoken English, follow basic safety instructions, take direction from supervisors, and communicate effectively in basic English with patients, families and staff in response to routine questions.
• Knowledge – Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures and use them in routine situations; specialized knowledge not required.
• Team Work – Ability to interact respectfully with employees, professional staff and external contacts, offer ideas, identify issues, obtain information or deliver services.
• Customer Service – Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner, using active listening and problem‑solving skills; remain calm in stressful situations.

Light work:
Exerting up to 20 pounds of force frequently to move objects. Some elements are sedentary, but the employee will be required to stand for periods of time and move through the campus.

Hourly pay range: $20.00 – $26.92. The base hourly wage range is the organization’s reasonable and good‑faith expectation for this position. Actual compensation may be influenced by seniority, education, training, relevant experience, certifications, geography, shift differentials, call pay, premium pay, overtime and other lawful factors.

All staff must be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer. Veterans/Disabled.