Fulfillment Associate

Fulfillment Associate

XRHEALTH INC Needham, Massachusetts, United States

About XRHEALTH INC

XRHealth is a global leader in immersive healthcare, providing FDA-registered, AI-powered virtual reality therapy solutions for physical, cognitive, and behavioral health. Through XRHealth America, our U.S. commercialization business, we deliver innovative healthcare solutions through multiple business lines, including our accredited DME operations, commercialization, distributions, logistics, and strategic partnerships. As one of the fastest-growing companies in digital healthcare, we are building a world-class operation focused on operational excellence, scalability, compliance, and exceptional customer and patient experiences.

About the Role

We are looking for a hands-on, dependable Fulfillment Associate to help get equipment out the door accurately and on time.

The work is hands-on and consistent day to day: unboxing and assembling headsets, cleaning them, packing patient orders, checking in returns, and keeping our records up to date. This position begins as temporary/hourly to support immediate volume needs, with the opportunity to convert to full-time. If you're reliable, careful with details, and like hands-on work, we'd like to hear from you.

Key Responsibilities

• Unbox and assemble headsets and accessories (straps, face pieces, chargers)
• Clean and sanitize equipment before shipment
• Kit and ship headsets and equipment (chargers, cases, cleaning supplies) for patient orders
• Receive and inspect incoming inventory, including confirming device and firmware versions prior to shipment
• Check inventory levels and let the Supply Chain Manager know when something is running low
• Support periodic physical inventory counts

Records & Accuracy

• Keep inventory records accurate and up to date in our tracking systems
• Log serial numbers and device status as work is completed
• Double-check counts and order contents before shipment

Returns & Communication

• Receive and inspect equipment returned by patients; clean and restage units for reuse or set aside for retirement
• Let the Supply Chain Manager know promptly about discrepancies, delays, or anything that looks wrong
• Pitch in on other fulfillment tasks as daily volume requires

About XRHealth

XRHealth provides FDA-registered virtual reality therapy solutions for physical, cognitive, and behavioral health. Through XRHealth America, our U.S. business, we operate an accredited DME (durable medical equipment) operation. The equipment that leaves our facility goes directly to patients, which is why accuracy in this role matters.

The Ideal Candidate

You are dependable, careful, and comfortable handling multiple orders and shipments at once without losing track of the details. You don't wait to be told something is wrong - you notice a discrepancy or a low-stock situation and flag it before it becomes a problem. You're comfortable with hands-on, repetitive work and equally careful about keeping records accurate. You're willing to do whatever needs doing that day, and you understand that precision matters here, because the equipment you're handling is used directly in patient care.

This is a hands-on fulfillment role - packing, cleaning, shipping, and record-keeping. It does not involve planning, forecasting, analysis, or reporting.

Qualifications

Required

• Dependable and punctual, with flexibility during periods of higher volume
• Careful attention to detail, especially with serial numbers and counts
• Comfortable with repetitive, hands-on work
• Basic computer and data-entry skills
• Able to follow written procedures consistently
• Ability to lift and handle equipment and packages as part of daily fulfillment duties
• Reliable transportation to Needham, MA

Preferred

• Prior experience in warehouse operations, shipping and receiving, stockroom, or retail backroom work
• Experience in healthcare, DME, or medical device environments

What Success Looks Like

Within your first few months, you will:

• Become a reliable, trusted member of the Fulfillment team
• Keep orders shipping accurately and on schedule
• Catch discrepancies early and communicate them clearly
• Show the consistency and dependability we'd look for in a permanent team member

Why Join XRHealth?

Steady, hands-on work at a growing healthcare company, in a role where accuracy and follow-through have a direct impact on patient care.

The pay range for this role is: 20 - 22 USD per hour(Headquarters)