Community-Based Case Manager

Job Details:

Job Location:

Family Support (23) - Needham, MA 02492, Position Type:
Full Time, Education Level: 4 Year Degree, Salary Range: $25.00 - $25.00 Hourly,

Job Shift: Day, Classification:
Hourly/Non-Exempt Department:
In-Home Supports

Reports to:

Program Director

• Developing and implementing Individual Service Plans (ISP).
• Supporting community inclusion and independent living skills.
• Providing care coordination, direct care, and supervision as needed—including personal care and daily living activities.

This role aligns with the Charles River Center's values of self-direction and follows our established principles, policies, and procedures.

Coordinate care and provide support in:

• Education and social skills
• Meal planning and grocery shopping
• Personal care and hygiene
• Clothing care and travel training
• Money management and housing
• Community participation and religious practices (if desired)

Transport individuals to medical appointments and:

• Follow up on medical care plans
• Educate individuals, families, and staff on self-directed care

Support healthy, culturally appropriate meal planning and purchasing

Provide transportation and skill-building in grocery shopping

• Interpersonal
  
  Skills:
  
  Effectively interact with others, demonstrating professionalism and fostering communication.
• Teamwork/Cooperation:
  Works well with team members and management to achieve program and agency goals.
• Dependability:
  Completes job responsibilities thoroughly and accurately.
• Communication:
  Clearly and effectively conveys information, both orally and in writing.
• Planning/Organization:
  Manages workload efficiently, prioritizing tasks and adapting to changing conditions.
• Responsibility:
  Adheres to agency policies and guidelines in all professional interactions.
• Attendance:
  Maintains reliable attendance, arriving on time for assignments, meetings, and training.
• Initiative:
  Demonstrates self-reliance in problem-solving and carrying out job responsibilities.
• Management:
  Supports and enforces agency policies while leading by example.
• Data Collection:
  Gathers and shares relevant data as indicated by the family or CRC Support Navigator.

• Bachelor's degree (or currently enrolled) in Human Services or a related field
• Equivalent experience may be considered in some cases
• Preferred:
  Experience working with individuals with developmental disabilities
• Familiarity with behavior modification techniques
• Strong oral and written communication skills
• Valid Massachusetts Driver's License and reliable personal transportation
• Proficient in Microsoft Office and general computer use

• Fluent in English with the ability to read and interpret documents.
• Ability to communicate effectively with clients, colleagues, families, and community members.
• Strong written and verbal communication skills for reports, correspondence, and presentations.

• Employee must have significant endurance to sustain the physical demands of the role.
• Regular activities include sitting, standing, walking, stooping, kneeling, or crouching.
• Frequent use of hands/fingers to handle objects and tools.
• Ability to generate force to maneuver up to 100 pounds (assistance provided when possible).
• Must be able to lift up to 30 pounds from floor to waist and 10-15 pounds from waist to overhead.

Ability to follow detailed written and oral instructions.