Senior Technical Writer & Instructional Designer

Requirements

• Must have:
  Minimum of 5 years of experience creating documentation for enterprise-level SaaS products in the fintech sector using Paligo or similar content management systems like Oxygen or Read Me.
• Proficient in using tools such as Jira, Confluence, Slack, Google Analytics, and Storylane.
• Experience with scripting, storyboarding, and producing videos utilizing tools like Storylane, Camtasia, or the Adobe suite.
• Familiarity with site traffic data to assess user behavior and content needs.
• Strong collaborative communication skills, with a desire to learn, grow, and support others.
• Attention to detail, particularly regarding editorial accuracy, as evidenced by feedback in cover letters.
• Bonus points for familiarity with Storylane, Figma, User Pilot, basic HTML and CSS, as well as technical concepts like branching, APIs, SSO, and webhooks.
• Must provide a portfolio or link to writing samples.

• Develop and maintain clear, user-friendly help content, including screenshots and video materials.
• Produce videos to simulate user workflows using Storylane.
• Advocate for user needs to ensure their success.
• Analyze inquiries and responses to metrics to assess effectiveness and identify deficits in our AI-powered documentation.
• Enhance help content to improve the accuracy and breadth of AI chatbot replies.
• Monitor usage and engagement of In-App Help to enhance chatbot assistance.
• Consult with website analytics and customer teams to guide content strategies.
• Collaborate with product management, development, and QA teams to create content for new and existing features.
• Serve as an editorial resource for developer documentation, UX copy, and various projects.
• Generate reports and internal updates regarding content revisions and performance improvements.

Company:

At Advisor
360°, we develop innovative technology that revolutionizes how wealth management firms function, expand, and serve their clientele. As a premier SaaS solution in the fintech industry, we are relied upon by major independent broker-dealers and RIAs to enhance the comprehensive experience for both advisors and clients. What distinguishes us is not just our exceptional technology but our dedicated team, shared purpose, and passion.

We are a collaborative group of builders and thinkers driven to tell compelling stories and create unforgettable experiences. As we continue to grow, we are eager to welcome teammates ready to contribute to elevating our brand and achieve our ambitious goals. Join us and be part of a dynamic company that values making a meaningful impact.