Change Manager; Tech

Change Manager (Tech)

US--

Job :

Type: Contract (Full Time)

# of Openings: 1

Category: Administrative

IDC

IDC is seeking an experienced Change Manager for the Digital Transformation workstream of its enterprise transformation program. You will work closely with the VP of IT as the primary change resource across a portfolio of system and process implementations, leading change from initial impact assessment through go-live and adoption. This role calls for a change practitioner who brings structured methodology and a willingness to get into the work.

The right person is as comfortable leading a stakeholder session as writing a training guide or building a readiness checklist.

What success looks like:

• Workstream teams are change-ready at each milestone, with adoption risks surfaced and addressed before go-live.
• Employees understand how changes affect their roles and have the training and process guidance to move forward with confidence.
• Process documentation is accurate, maintained, and handed off to business owners in a form they can actually use.
• By contract end, workstream leads and managers are equipped to sustain adoption on their own.

• Lead change management for the Digital Transformation workstream, supporting the full lifecycle of concurrent system and process implementations.
• Partner closely with the VP of IT, workstream leads, and key stakeholders to assess change impacts by role, audience, and business function, then translate those impacts into clear, actionable change plans.
• Manage workstream communications across all impacted audiences, including maintaining a coordinated communications calendar, aligning with the broader program plan, and adjusting messaging and timing as the program evolves.
• Lead enablement and training strategy across sub-projects by partnering with subject matter experts and the learning experience team to design role‑specific materials, identify readiness gaps, and prepare teams for go‑live.
• Support process documentation and future‑state workflow design with workstream leads and SMEs to ensure process changes are accurately captured, clearly communicated, and accessible to impacted teams.
• Manage change readiness for each sub‑project launch, including stakeholder alignment, audience validation, adoption tracking, and escalation of unresolved gaps to program leadership.
• Build and support a change champion network across impacted teams, equipping internal advocates with the tools, context, and messaging needed to reinforce new behaviors and surface issues back to the program team.
• Support post‑launch adoption through reinforcement activities, hyper‑care, and structured handoff to business‑as‑usual once documentation, training, and sustainment plans are in place.
• Coach workstream leads and managers on practical change management practices, proactively flag adoption risks, and leave behind scalable capability the organization can continue using after the contract ends.

• Bachelor’s degree in business, Organizational Development, Human Resources, or a related field.
• 5+ years of experience in change management, transformation, or organizational development, with a track record of executing independently across multiple work streams.
• Prosci or CCMP certification preferred; strong working knowledge of structured change management methodologies (Prosci ADKAR, Kotter) required.
• Experience mapping current and future‑state processes in technology or operational change environments; comfortable producing working documentation, not just delivering it.
• Strong writer; able to produce clear, audience‑specific communications, training materials, and job aids with minimal editorial support.
• Skilled facilitator who can drive alignment across cross‑functional groups, keep stakeholders on schedule, facilitate workshops and raise blockers directly.
• Well‑organized with solid project management instincts and the ability to keep multiple work streams moving at once.
• Background in enterprise transformation programs touching Finance, IT, Sales, or Operations; familiarity with ERP, CRM, or Q2C implementations is strongly preferred.
• Comfortable working through ambiguity, managing…