Information Technology Support Specialist

Do you have a passion for helping others? Do you enjoy a fast paced and challenging environment? This is a position supporting a large and fast paced Financial Agency. It is a full-time position. Responsibilities will include technical and break/fix support along with administrative duties of submitting requests for new user IDs and application access as well as following up on the status of these requests.

Support will include both remote and deskside visits.

• Experience managing device onboarding/offboarding, including compliance checks and inventory tracking.
• Familiarity with handling software updates, troubleshooting OS issues, and resolving device enrollment problems.
• Understanding of cybersecurity threats (e.g., phishing, malware, ransomware) and basic remediation practices.
• Experience with Windows 11, iOS, and Android operating systems.
• Experience with the full Office 365 suite of products

• Provide remote and in-person technical support for staff and advisors, including desktops, laptops, and peripherals.
• Install, configure, and troubleshoot hardware and software to ensure smooth operation and compliance with company standards.
• Set up new computers for staff and advisors, ensuring proper configuration and readiness for use.
• Perform regular maintenance and updates to keep all systems secure and compliant.
• Diagnose and resolve technical issues efficiently, using strong troubleshooting skills to identify root causes.
• Accurately document technical issues, resolutions, and support activities for tracking and future reference.

• The ability to listen attentively to the staff and advisor’s issues, needs and concerns.
• The ability to multi-task and adapt to changes quickly
• Effectively communicating with non-technical users via email or phone providing detailed instructions and/or explanations of changes or outages.

• 1-3 years of professional Helpdesk or Deskside support experience.
• College degree or equivalent work experience.
• Experience providing software and hardware support
• There will be travel required to our different offices with a 50-mile radius of Boston.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity and Aff