EHR Manager - Improvement

About Walker

Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma‑informed residential, educational, and clinical services to children and youth with complex social‑emotional, behavioral, and learning needs, while supporting their families every step of the way.

Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community‑Based Services, and Walker Solutions—we deliver relationship‑based care and capacity‑building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.

As a member of the Performance Improvement team, the Electronic Health Record Manager (EHR) is responsible for the strategic oversight, optimization, training, support, and governance of Walker’s electronic health records and associated systems. The EHR Manager leads efforts to improve system adoption, data quality, workflow efficiency, and user experience across programs and departments. This role partners closely with operational leaders, clinical and program staff, Analytics, Information Technology, and external vendors to prioritize enhancements, manage upgrades, oversee role‑based security and access processes, and implement best practices for documentation and reporting.

The EHR Manager also plays a lead role in system selection and implementation, including coordinating user acceptance testing, supporting workflow design and configuration decisions, and developing role‑based training approaches that evolve throughout implementation and go‑live readiness. The EHR Manager serves as the organizational lead for EHR‑related change management, builds internal capacity through training and development of power users, and drives continuous improvement to ensure Walker’s information systems effectively support organizational goals, compliance requirements, and high‑quality service delivery.

• Lead the administration, optimization, and governance of Walker’s electronic health records and associated systems.
• Partner with organizational leaders, end users, Information Technology, and vendors to align EHR system configuration, workflows, and change‑management plans with operational needs.
• Manage role‑based security, user access processes, and periodic audits to support compliance, privacy, and operational needs.
• Oversee the design and delivery of customized, role‑based EHR training programs for new staff, advanced users, supervisors, and managers, adapting materials and communications to reflect implementation milestones, workflow decisions, and go‑live needs.
• Recruit, develop, and support departmental power users and super users as internal resources for workflow adoption and issue resolution.
• Establish and maintain end‑user documentation, communication plans, and change‑management materials related to new functionality and system updates.
• Lead investigation, escalation, and resolution of complex user issues, coordinating with vendors and internal stakeholders as needed.
• Lead user acceptance testing and implementation readiness activities, including test planning, scenario development, coordination of end users, issue tracking, workflow validation, implementation planning, and post‑go‑live support.
• Monitor data quality trends and collaborate with managers and program leaders to address documentation issues and improve reporting reliability.
• Partner with the Director of Analytics and System Integration to support reporting needs, workflow analysis, and operational decision‑making.
• Lead projects related to new functionality, content standards, workflow redesign, and implementation of best practices across programs.
• Represent Walker in state, regional, and vendor forums to identify trends, benchmark practices, and recommend opportunities for investment and improvement.
• Provi…