Service Manager - Needham MA
Job in
Needham, Norfolk County, Massachusetts, 02492, USA
Listed on 2026-06-06
Listing for:
Vipauto
Full Time
position Listed on 2026-06-06
Job specializations:
-
Management
Operations Manager, Program / Project Manager, General Management
Job Description & How to Apply Below
444 Hillside Ave, Needham Heights, MA 02494, USA
Job DescriptionTITLE: Service Manager
GENERAL SUMMARY- Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer.
- Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family.
- Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth.
- Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.
- Hire the best associates in the area.
- Develop a superior team.
- Ensure all associates have taken and passed all required LMS training.
- Have all associates complete relevant vendor training.
- Ensure all associates are T.I.A basic automotive service certified.
- Career path with associates during structured coaching sessions.
- Sign up associates and provide study material for any applicable ASE certifications.
- Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
- Ensures satisfactory maintenance, appearance, and condition of equipment.
- Manages daily preparation of location, service desk, and equipment prior to start of business and recovery and securing of location and unclaimed customer vehicles at close of each business day.
- Ensures appropriate steps to maintain a clean service department throughout the business day.
- Inspects customer waiting area and parking lot for cleanliness each day prior to opening.
- Any facility or equipment issues should be entered into the facility or equipment database.
- Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
- Serves as policy administrator in assigned location.
- Achieves all targeted levels of performance as outlined by leadership through various reports.
- SCHEDULE:
Standard expectation is 5-day work and minimum 50 hours per week. - ATTENDANCE:
Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
- Strong people management and leadership skills, motivational, supportive, assertive and decisive.
- Excellent verbal and written communication.
- Sound business sense, able to analyze, prioritize, identify and implement solutions.
- Strong organization and time management skills.
- Comprehensive understanding of automotive servicing and the industry.
- Two years related experience in automotive service management.
- Completion of two-year college or technical school program recommended.
- Or an equivalent combination of education and experience.
- Current, valid…
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