Practice Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Senior Management – Needham, MA, US

Salary Range: $90,000.00 To $ Annually

The Practice Manager is responsible for overseeing the day‑to‑day operations for the Needham dental practice at Chestnut Dental Associates and reporting directly to the Chief Operating Officer. The Practice Manager ensures exceptional patient care, operational efficiency, and team engagement. This role provides leadership to both administrative and clinical staff, partners closely with providers and staff to optimize scheduling and service delivery, and ensures compliance with regulatory and organizational standards.

The Practice Manager drives production and performance goals, fosters a positive workplace culture, and supports the doctors in achieving overall practice objectives.

• Oversee daily administrative and clinical operations, ensuring efficient workflows and exceptional patient experiences.
• Manage and optimize the patient scheduling system to maximize productivity and resource utilization.
• Monitor daily metrics and prepare weekly reports to guide strategic decision‑making.
• Lead and execute assigned projects to support practice growth and organizational initiatives.
• Oversee office financial performance, monitoring expenses, supply management, and costs.
• Provide hands‑on leadership and support to administrative (front desk) and clinical teams.
• Works collaboratively with human resources and leadership on personnel matters, staffing, recruitment, hiring, training, compliance documentation, and performance management.
• Conduct continuous performance assessments to ensure accuracy, efficiency, and professional development.
• Lead daily huddles and regular staff meetings to promote communication, collaboration, and accountability.

• Build and maintain strong working relationships with doctors.
• Lead monthly doctor meetings to review performance, address concerns, and align on goals.
• Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards.

• Ensure regulatory compliance with HIPAA, OSHA and dental board requirements.
• Monitor and drive performance benchmarks, including production, collections, and schedule efficiency.
• Hold self and team accountable for meeting organizational expectations and deliverables.

• Office Production
• Office Collections
• No‑Show and Cancellation Rate (10% or less)
• Schedule Utilization and Efficiency
• Team Engagement and Retention

• At least 7 years of dental practice management experience required.
• Experience with Open Dental software preferred.
• Project management experience strongly preferred.
• Strong understanding of dental office workflows, billing, and compliance.
• Exceptional organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Strong decision‑making and problem‑solving abilities.
• Demonstrated ability to lead by example.
• Ability to positively influence culture, morale, and team performance.
• Excellent communication and interpersonal skills.

• At least seven years of dental management experience required (clinical and administrative0).