Director - Product Integrity

Director - Product Integrity

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

This is a leadership role owning quality and product excellence strategy across new product development. This role sits at the intersection of consumer satisfaction, product quality, and commercialization, and carries end-to-end accountability for the 5-star standard — from the earliest stages of development through to launch readiness and in-market performance — across the full NPD portfolio.

Product Excellence's mandate is simple: every product Shark Ninja ships should earn and sustain 5 stars. Today, that standard is not universally met, and closing the gap requires a leader who will build and direct a team that champions the consumer, challenges the organization, and holds the line on excellence with no compromise.

This role requires both a challenger and a connector, operating at senior stakeholder level. You will set the strategic agenda for the consumer voice across the NPD portfolio, direct Engineering, Product Development, and Marketing leadership toward resolution of design and quality risk, and ensure the commercial and operational levers are aligned to deliver High Rate of Sale and consumer satisfaction in home.

You will lead a team operating across Engineering, Product Development, and the broader Product Excellence organization — setting the standards for predictive modeling against consumer validation data, lessons learned, and market data, and directing the structured testing, regulatory, and DFMEA processes that underpin every launch. You are accountable for ensuring issues are found before the consumer does, and that every product leaving the NPD pipeline earns its 5 stars across the entire portfolio, not on a program-by-program basis.

You report into the VP, Product Integrity, sit on the extended leadership team for Product Excellence, and work in close partnership with Engineering and Product Development leadership across the NPD portfolio. You will manage and develop a team of quality/product excellence managers and analysts, and represent the function in senior cross-functional and executive forums.

• Own and direct the 5-star standard across the entire NPD portfolio — setting the bar, and holding Engineering, Product Development, and Marketing leadership accountable when trajectories fall short.
• Maintain portfolio-level visibility of quality risk, report status and escalations to executive leadership, and make the call on whether a product is on track to hit the 5-star threshold at launch.
• Bring a structured, evidence-based perspective to every build review, and drive the organization toward specific, actionable improvements rather than simply flagging issues.
• Build, mentor, and develop a team of managers/analysts to execute this standard consistently across programs.

• Set the standard for quality input into EB0 build reviews across the portfolio, ensuring product excellence requirements are visible and tracked from the earliest engineering build on every program.
• Direct and scale Pre-MP VEGA Hacks across the organization — establishing the operating model for structured hack sessions that identify and resolve quality and consumer experience issues before mass production lock.
• Ensure findings from EB0 and Pre-MP activities are documented, tracked to resolution, and institutionalized into engineering and design process improvements, not just resolved program-by-program.