Member Services Supervisor - Hybrid Leadership & Growth
Listed on 2026-10-06
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Management
Client Relationship Management, Banking & Finance
Direct Federal Credit Union is seeking a Member Services Supervisor to lead a contact center team in a hybrid branch setting. You will supervise daily associate activities, coach for performance, and drive cross-training to sustain service standards and policy adherence.
You will coordinate schedules, monitor queue activity, and manage escalated member situations with professionalism, aiming for timely, positive resolutions while using Direct Federal products and systems proficiently.
Our team is growing, and we are hiring a Member Services Supervisor
- Hybrid Leadership & Growth in Needham, MA, United States.
For the Member Services Supervisor
- Hybrid Leadership & Growth position at Direct, we are reviewing applications now.
Step into the Member Services Supervisor
- Hybrid Leadership & Growth role at Direct in Needham, MA, United States and grow with us.
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