TikTok Shop Manager – Sales & Operations

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 3,600 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

As the Tik Tok Shop Manager, you’ll own Shark Ninja’s Tik Tok storefront and ensure seamless campaign readiness, fulfillment execution, and live selling operations. You’ll manage listings, coordinate promotions, and support live events in partnership with our Affiliate, Inventory, and Marketing teams—ensuring every product featured in live or on‑platform campaigns is available, compliant, and optimized for conversion. This is a fast‑moving, hands‑on role ideal for someone who thrives at the intersection of eCommerce operations, live commerce, and data‑driven execution.

• Oversee daily operations of Shark Ninja’s Tik Tok Shop – listings, pricing, content accuracy, and compliance.
• Manage the storefront catalog: upload new SKUs, update creative assets, ensure consistent branding, and optimize for search/discoverability.
• Partner with the Pricing & Promotion Manager to ensure accurate and timely application of coupons, bundles, and platform promotions.
• Monitor listing health and campaign performance, identifying errors or compliance risks proactively. Shop health is vital.

• Partner with US Tik Tok Shop team to prepare product listings and readiness ahead of Tik Tok LIVE events and campaign pushes.
• Support live selling activations by ensuring featured products are live, stocked, and correctly priced in real time.
• Monitor live event dashboards and troubleshoot product visibility, pricing sync, or checkout issues during broadcasts.
• Collaborate with Tik Tok’s category managers to coordinate live campaigns, Mega Sales, and platform‑led initiatives.

• Coordinate with logistics to ensure accurate stock replenishment and delivery performance.
• Partner with the Order Management Specialist to resolve return, refund, and fraud cases efficiently.
• Analyze returns data to identify recurring issues and implement corrective actions with teams.

• Track and report on sales, GMV, campaign results, and fulfillment KPIs weekly.
• Provide actionable insights on listing performance, campaign ROI, and live event conversion.
• Recommend process improvements to streamline listing management, content updates, and order accuracy.

• You’re an operator – organized, proactive, and hands‑on with details that move the business.
• You understand both eCommerce fundamentals and the unique pace of live commerce.
• You collaborate cross‑functionally and communicate clearly under time pressure.
• You love data, thrive on structure, and know how to make fast decisions in dynamic environments.

• Bachelor’s degree in Business, Marketing, or related field.
• 3–5 years of experience in eCommerce operations, marketplace management, or live shopping (Tik Tok Shop, Amazon Live, QVC, or similar).
• Proven experience managing storefronts and live campaign readiness – ideally within Tik Tok Shop or other social commerce platforms.
• Strong analytical skills; proficient in Excel/Sheets and performance reporting tools.
• Excellent attention to detail, organization, and cross‑functional communication.
• Comfortable working in a high‑growth, constantly evolving environment.

Salary and Other Compensation:
The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

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