Quality Assurance Associate
Job in
Needham, Norfolk County, Massachusetts, 02492, USA
Listed on 2026-07-25
Listing for:
Charles River Center
Full Time
position Listed on 2026-07-25
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Job Details
Job Location:
Admin (07) - Needham, MA 02492
Position Type:
Full Time
Education Level: 4 Year Degree
Salary Range: $31.25 - $31.25 Hourly
Job Shift: Day
Classification:
Full-Time/Non-Exempt
Department:
Administration
Reports to:
Director of Quality Assurance
The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.
This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.
Essential Responsibilities- Conduct routine audits of CBDS and employment programs to assess compliance with:
- DDS certification standards and indicators
- Service documentation requirements, including:
- ISP implementation
- Data collection
- Attendance records
- Billing alignment
- Agency policies and procedures
- Review documentation for accuracy, completeness, and consistency.
- Identify compliance deficiencies and support the development of corrective action plans.
- Track corrective actions and verify completion.
- Analyze audit findings, program performance, and individual outcomes, including:
- Community participation
- Employment goals
- Skill development
- Identify trends and opportunities for improvement.
- Support the development and implementation of quality improvement initiatives.
- Monitor progress toward key performance indicators (KPIs) and certification standards.
- Review services to ensure alignment with:
- Individual Support Plans (ISPs)
- Person-centered goals and outcomes
- Meaningful day and employment expectations
- Evaluating documentation of progress toward goals.
- Reviewing evidence of community integration.
- Identifying gaps between planned services and actual service delivery.
- Review incident reports related to Day and Employment Services.
- Ensure incidents are:
- Documented accurately
- Addressed promptly
- Compliant with DDS requirements
- Identify trends involving:
- Attendance concerns
- Safety issues
- Community-based risks
- Support follow-up activities and risk mitigation efforts.
- Prepare programs for DDS certification reviews.
- Conduct mock certification audits and readiness assessments.
- Provide guidance regarding:
- Documentation expectations
- Certification indicators
- Assist with gathering documentation and responding to survey findings.
- Provide training and coaching to CBDS and employment staff on:
- Documentation requirements
- Data collection standards
- Person-centered service delivery
- DDS certification requirements
- Identifying training needs in collaboration with Quality Assurance leadership and operations.
- Supporting continuous staff development.
- Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
- Participate in:
- Program meetings
- Quality Assurance reviews
- Interdisciplinary team meetings, as needed
- Communicate audit findings, trends, and recommendations clearly to leadership.
- Bachelor's degree in Human Services or a related field.
- 3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.
- DDS certification standards for CBDS and Employment Services
- Individual Support Plan (ISP) development and implementation
- Data collection and outcome measurement
- Strong analytical and problem-solving abilities
- Excellent organizational skills
- Effective written and verbal communication
- Attention to detail and audit accuracy
- Data analysis and trend identification
- Knowledge of person-centered and outcome-based services
- Ability to manage multiple priorities and audits simultaneously
- Strong collaboration and relationship-building skills
- Professional communication and presentation skills
- Timely completion of audits and…
Position Requirements
10+ Years
work experience
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