Quality Assurance Associate

Position: Quality Assurance Associate - Day & Employment
Classification:
Full-Time/Non-Exempt Department:
Administration

Reports to:

Director of Quality Assurance Position Summary The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities
1. Compliance & Certification Auditing Conduct routine audits of CBDS and employment programs to assess compliance with:

DDS certification standards and indicators

Service documentation requirements, including:

ISP implementation

Data collection

Attendance records

Billing alignment

Agency policies and procedures

Review documentation for accuracy, completeness, and consistency.

Identify compliance deficiencies and support the development of corrective action plans.

Track corrective actions and verify completion.
2. Quality Improvement & Outcomes Monitoring Analyze audit findings, program performance, and individual outcomes, including:

Community participation

Employment goals

Skill development

Identify trends and opportunities for improvement.

Support the development and implementation of quality improvement initiatives.

Monitor progress toward key performance indicators (KPIs) and certification standards.
3. Service Delivery & Person-Centered Review Review services to ensure alignment with:

Individual Support Plans (ISPs)
Person-centered goals and outcomes

Meaningful day and employment expectations

Additional responsibilities include:

Evaluating documentation of progress toward goals.

Reviewing evidence of community integration.

Identifying gaps between planned services and actual service delivery.
4. Incident Review & Risk Monitoring Review incident reports related to Day and Employment Services.

Ensure incidents are:

Documented accurately

Addressed promptly

Compliant with DDS requirements

Identify trends involving:

Attendance concerns

Safety issues

Community-based risks

Support follow-up activities and risk mitigation efforts.
5. Certification & Survey Readiness Prepare programs for DDS certification reviews.

Conduct mock certification audits and readiness assessments.

Provide guidance regarding:

Documentation expectations

Certification indicators

Assist with gathering documentation and responding to survey findings.
6. Training & Technical Assistance Provide training and coaching to CBDS and employment staff on:

Documentation requirements

Data collection standards

Person-centered service deliveryDDS certification requirements

Additional responsibilities include:

Identifying training needs in collaboration with Quality Assurance leadership and operations.

Supporting continuous staff development.
7. Collaboration & Communication Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.

Participate in:

Program meetings

Quality Assurance reviews

Interdisciplinary team meetings, as needed

Communicate audit findings, trends, and recommendations clearly to leadership.

Preferred Education Bachelor's degree in Human Services or a related field.

Experience3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

KnowledgeDDS certification standards for CBDS and Employment Services Individual Support Plan (ISP) development and implementation

Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities

Excellent organizational skills

Effective written and verbal communication

Core Competencies Attention to detail and audit accuracy

Data analysis and trend identification

Knowledge of person-centered and outcome-based services

Ability to manage multiple priorities and audits simultaneously

Strong collaboration and relationship-building skills

Professional communication and presentation skills

Performance Expectations Success in this role is demonstrated by:

Timely completion of audits and certification readiness…