Quality Assurance Associate - Residential (6345

Job Details

Job Location:

Admin (07) - Needham, MA 02492

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $31.25 - $31.25 Hourly

Job Shift: Day

Classification:
Full-Time/Non-Exempt

Department:
Administration

Reports to:

Director of Quality Assurance

The Quality Assurance Associate supports the Director of Quality Assurance in monitoring, evaluating, and improving the quality and compliance of DDS-funded residential services.

This role partners with program leadership to ensure adherence to DDS regulations, agency policies, and best practices related to health, safety, individual rights, and person-centered care.

• Conduct routine and targeted audits of residential programs to assess compliance with: DDS regulations (e.g., licensing indicators, MAP requirements, ISP timelines) Agency policies and procedures
• Review documentation across systems (e.g., HCSIS, electronic health records, and paper records) to ensure accuracy, completeness, and consistency
• Identify quality concerns, develop improvement strategies, and support implementation
• Verify implementation and effectiveness of quality improvement initiatives
• Provide technical assistance and subject matter expertise to operational leadership
• Partner with operations to design and implement local process improvement initiatives
• Identify deficiencies and assist with developing corrective action plans
• Track corrective actions and verify timely completion
• Participate in division meetings and report on quality indicators
• Review satisfaction survey data and support the design, implementation, and evaluation of improvement strategies

• Partner with operations to implement agency and local policies and procedures
• Conduct regular audits of residential operations to assess compliance with: DDS regulations Agency policies and procedures Internal quality standards
• Analyze audit findings, incident data, and quality trends (e.g., medication occurrences, ISP compliance)
• Assist residential programs in preparing for DDS licensing, certification, and survey reviews
• Conduct mock audits and certification readiness reviews
• Identify systemic issues and recommend training or process improvements
• Partner with program leadership to implement measurable quality improvement initiatives
• Monitor progress toward compliance benchmarks and performance indicators
• Collaborate with operations leadership to develop corrective action plans and verify implementation
• Provide guidance on regulatory requirements and documentation standards

• Review incident reports for accuracy, completeness, and regulatory compliance
• Support investigations involving incidents, allegations, and complaints, as assigned
• Conduct internal investigations by reviewing facts, determining findings, and recommending appropriate responses
• Identify trends and collaborate with operations to develop risk mitigation strategies
• Assist with the implementation of risk reduction initiatives

• Identify training needs in collaboration with Quality Assurance leadership and Operations
• Partner with Human Resources and Operations to develop training resources that support quality and compliance standards
• Provide training and coaching to staff on topics including:
  Documentation standards Individual rights and human rights processes Incident reporting Risk management
• Provide ongoing technical support and consultation as needed

• Provide quality assurance and process improvement expertise across residential services
• Partner with Program Directors, nursing staff, and clinical teams to resolve compliance concerns
• Participate in interdisciplinary meetings and quality assurance reviews
• Communicate audit findings, recommendations, and improvement opportunities clearly and professionally to leadership
• Support continuous quality improvement initiatives designed to strengthen service delivery and regulatory compliance

• Bachelor's degree in Human Services or a related field.

• 3-5 years of experience in human services within DDS-funded programs.

• DDS certification…