Manager - Product Integrity

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.
Powered by two trusted, global brands, Shark and Ninja
, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

This is a hands‑on, leadership quality and product excellence role focused on new product development. This role is at the intersection of consumer satisfaction, product quality, and commercialization. You will own the 5-star standard from the earliest stages of development through to launch readiness, embedding yourself in NPD programs to ensure that what Shark Ninja ships is safe, certified, consumer-validated, and set up to succeed in market.

Product Excellence’s mandate is simple: every product Shark Ninja ships should earn and sustain 5 stars. Today, that standard is not universally met, and the path to achieving it requires a team who will champion the consumer, challenge the organization, and hold the line on excellence with no compromise.

This role requires both a challenger and a connector. You will stand for the consumer voice in every cross‑functional conversation, push Product Development, Marketing and Engineering to act on improvements to design, resolving identified risk, and ensure the commercial and operational levers lead to a High Rate of Sale and consumer satisfaction in home.

You will work across Engineering, Product Development, and the broader Product Excellence organization — surfacing risks early, running predictive modelling against consumer validation data, lessons learned, market data, and driving the structured testing, regulatory, and DFMEA processes that underpin every launch. Your job is to make sure issues are found before the consumer does, and that every product leaving the NPD pipeline earns its 5 stars.

Consumer delight is your beacon, and we stop at nothing to deliver for the consumer.

You report into the VP, In‑Market Product Quality & Customer Excellence and work in close partnership with Engineering and Product Development leads across the NPD portfolio.

• Stand for the 5-star standard across all NPD programmes — raising flags early and challenging Engineering, Product Development, Marketing when trajectories fall short.
• Maintain a clear view of possible and real risk across the NPD portfolio and elevate when a product is not on track to hit the 5-star threshold at launch.
• Bring a structured, evidence-based perspective to every build review — not just flagging issues, but proposing specific, actionable improvements.

• Lead quality input into EB0 build reviews, ensuring all product excellence requirements are visible and tracked from the earliest engineering build.
• Drive Pre‑MP VEGA Hacks — running structured hack sessions to identify and resolve quality and consumer experience issues before mass production lock.
• Ensure findings from EB0 and Pre‑MP activities are documented, tracked to resolution, and fed back into the engineering and design process.

• Build and apply predictive models at each build stage to forecast in‑market rating performance, identifying the consumer experience factors most likely to drive or suppress 5-star outcomes.
• Translate consumer‑validated results into structured, prioritised…