Lab Technician - Medical Device Returns

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.
Powered by two trusted, global brands, Shark and Ninja
, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Please note this position will be a fully ONSITE role in our Needham, HQ location.

A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team. You’ll play a pivotal role in product and data analysis to determine reasons for returns, leveraging your learnings to provide feedback through direct administrative, analytic, and physical interaction with consumer products.

This interaction involves but is not limited to reading and understanding instructions/job sheets/protocols/industry standards/etc., use of lab equipment (scales, variac, power analyzers, etc.) standing, sitting, bending, kneeling, squatting, reaching, holding, and lifting for various periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day), data entry using spread sheet program, and verbal/written communication with direct manager/supervisor.

• Inspect returned products according to quality and safety standards
• Troubleshoot and fix sustaining production test issues that are escalated from Repair Technicians and report to Quality Engineers.
• Perform basic teardowns of returned consumer products and documenting workflow followed
• Reporting quality anomalies to cross functional team for review
• View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
• Manage product health reporting and push for continuous five-star experience via iterative design improvements.
• Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results
• Present status of activities and special projects to management regularly
• Perform other duties from time to time that include but are not limited to warehouse/work station/facility/common area maintenance, cleaning, and upkeep.

• Associates Degree in a Technical Area or Vocational/Trade school certificate.
• Ability to perform analysis to determine root cause of issues and offer creative solutions.
• Strong written and verbal communication skills.
• Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
• Ability to work autonomously or as a team in an environment with constantly changing priorities.
• Ability to work on multiple tasks simultaneously.
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Ability to use general…